Senior NICE CXone Solutions Architect

Accountabilities:

As Senior NICE CXone Solutions Architect, you will take ownership of technical architecture, implementation, and strategic advisory activities throughout the client engagement. Your main responsibilities will include:

• Client Engagement Ownership: Serve as the dedicated, full-time NICE CXone expert for a key enterprise client, providing technical leadership and ongoing platform expertise.
• Solution Architecture and Development: Design, architect, and implement solutions across the full NICE CXone platform, combining strategic architecture with hands-on technical execution.
• AI Implementation: Design and implement NICE Enlighten AI capabilities, including AI-driven script adherence scoring, intelligent skill assignments, and other advanced customer experience use cases.
• Salesforce Integration Management: Lead the NICE CXone–Salesforce integration, including implementation, maintenance, recent integration changes, and upgrades to newer integration capabilities.
• Strategic Client Advisory: Lead technical workshops and working sessions with senior client stakeholders, addressing contact center strategy, complex business requirements, and advanced use cases.
• Technical Consultation: Act as a trusted advisor in client meetings, confidently addressing technical and strategic questions and recommending appropriate solutions.
• Enhancements and Integration Upgrades: Deliver platform improvements, feature enhancements, and integration upgrades across related technical workstreams.
• Long-Term Client Support: Following the initial engagement, contribute to additional high-value client projects and larger NICE CXone implementation initiatives.

Requirements:

The ideal candidate combines advanced NICE CXone expertise with practical development experience, strong architectural capabilities, and excellent client-facing communication skills. The following qualifications are expected:

• Extensive senior-level experience as a Solutions Architect specializing in NICE CXone.
• Deep, comprehensive, hands-on knowledge of the NICE CXone platform, including its architecture, configuration, development, and integration capabilities.
• Proven experience building and implementing NICE CXone solutions, beyond solution design and architectural planning.
• Practical experience implementing and optimizing NICE Enlighten AI capabilities.
• Strong experience with NICE CXone–Salesforce integration, including familiarity with recent integration changes and upgrades.
• Ability to lead complex technical discussions and strategic working sessions with senior enterprise stakeholders.
• Excellent communication and presentation skills, with the confidence to address challenging technical questions and provide clear recommendations.
• Strong understanding of contact center strategy, customer experience technologies, and enterprise implementation requirements.
• Ability to balance strategic architecture responsibilities with hands-on technical development and delivery.
• Availability to commit full-time to a dedicated client engagement.

Benefits:

• Fully remote work arrangement.
• Full-time engagement of 40 hours per week.
• Initial client engagement lasting approximately 6 to 9 months.
• Opportunity to transition into long-term work supporting high-value enterprise clients and larger NICE CXone projects.
• Dedicated opportunity to work on sophisticated contact center transformation and AI-powered customer experience initiatives.
• Exposure to advanced technologies, including NICE Enlighten AI and enterprise CRM integrations.
• Opportunity to work directly with senior client stakeholders and influence strategic technology decisions.
• Target start date within approximately 3 to 4 weeks.
• Final recruitment stage includes a short introductory conversation with the client team.

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