Senior Manager, Operations Strategy Enablement
Accountabilities: Develop and maintain an Operations Strategy enablement roadmap aligned with organizational priorities, business objectives, and opportunities to improve operational performance.
Identify proven capabilities, technologies, automation opportunities, AI applications, and operating practices that can be adapted and scaled across multiple operational functions.
Lead complex strategic enablement initiatives from opportunity identification and business-case development through implementation, adoption, performance measurement, and continuous optimization.
Translate operational needs into clear business requirements and partner closely with Product and Technology teams to develop scalable, technology-enabled solutions.
Establish governance structures, workplans, milestones, dependencies, success measures, and decision points for complex cross-functional initiatives, ensuring clear ownership and accountability.
Drive alignment across functional teams while proactively identifying and managing risks, constraints, dependencies, competing priorities, and implementation challenges.
Develop repeatable playbooks, implementation frameworks, and operating approaches that accelerate the rollout and adoption of new capabilities across the organization.
Measure initiative performance and adoption using data, operational metrics, and stakeholder feedback, identifying opportunities to optimize solutions and increase business impact.
Provide concise recommendations, progress updates, and decision support to senior leadership, translating complex information into clear actions and strategic choices.
Build strong partnerships across functions and promote consistent execution, enterprise-wide thinking, and effective collaboration across operational teams.
Requirements:
Bachelor’s degree in business, operations, strategy, finance, technology, or a related discipline, or equivalent relevant professional experience.
5+ years of experience in operations strategy, business transformation, operational excellence, product operations, program management, consulting, or a related field.
Demonstrated success leading complex, cross-functional initiatives from initial concept through implementation and measurable business results.
Strong understanding of operational processes, technology-enabled transformation, change management, and organizational enablement.
Ability to identify connections and opportunities across business functions and translate successful solutions into scalable organizational capabilities.
Experience developing business cases, defining requirements, creating implementation plans, establishing governance, and measuring business impact.
Strong analytical and problem-solving capabilities, with the ability to turn data, ambiguity, and complex business challenges into clear recommendations and actionable plans.
Excellent written and verbal communication skills, including the ability to influence stakeholders, facilitate alignment, and communicate effectively with senior leaders.
Ability to balance strategic thinking with hands-on execution, managing multiple priorities effectively in a fast-paced and evolving environment.
Experience in financial services, fintech, lending, servicing, or another highly regulated industry is preferred.
Experience implementing automation, artificial intelligence, customer-engagement technologies, or other emerging capabilities is preferred.
Benefits:
Salary: $102,400–$153,600 USD.
Work flexibility: Flexible, remote work environment designed to support work-life balance and personal responsibilities.
Retirement: 401(k) matching program.
Healthcare: Medical, dental, and vision coverage.
Time off: Generous paid time off.
Professional development: Tuition reimbursement and access to LinkedIn Learning.
Lifestyle benefits: Access to a flexible lifestyle benefits platform offering rewards and discounts across a range of vendors and services.
Additional perks: DoorDash DashPass, pet insurance, legal services, and other employee benefits.
Growth environment: Opportunities to work on strategic, cross-functional initiatives involving operations, technology, automation, and emerging capabilities.
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