Senior Manager, Global Security Operations
Accountabilities: Lead day-to-day performance management across the US SOC, partnering with analysts, shift leads, and incident handlers across all operational shifts.
Own the SOC operational metrics program, defining and interpreting KPIs and service outcomes including MTTD, MTTR, alert quality, false-positive rates, detection coverage, and SLA adherence.
Analyze operational data to guide resource allocation, workflow improvements, threat mitigation, and other decisions that improve SOC effectiveness.
Identify operational gaps and lead improvement initiatives from initial assessment through implementation and measurable results.
Coach, mentor, and develop analysts and incident handlers, supporting career progression from L1 through L3 and building a high-performance, sustainable team culture.
Establish and maintain operating rhythms covering shift handoffs, quality reviews, performance reporting, accountability, and adherence to established procedures.
Drive process improvement, tooling optimization, and automation initiatives, including opportunities involving SIEM and SOAR technologies.
Support global security operations by promoting consistency, continuity, and effective collaboration across teams in the US and international locations.
Translate complex operational performance data into clear dashboards, reports, and recommendations for technical teams and senior executives.
Partner with leadership to continuously improve monitoring, triage, incident response, detection coverage, and overall security operations maturity.
Requirements:
6+ years of experience in security operations, incident response, or a related cybersecurity discipline, including hands-on experience within a SOC environment.
4+ years of people management experience, including leadership of security analysts and coordination with geographically distributed teams.
Demonstrated experience leading SOC operations and managing the day-to-day performance of a security operations function.
Strong expertise developing, maintaining, and interpreting operational KPIs, SLAs, dashboards, and performance metrics to drive continuous improvement.
Proven ability to identify operational challenges and lead improvement initiatives through implementation and measurable business outcomes.
Advanced technical knowledge of network and endpoint security, common attacker techniques, threat detection, and security incident response.
Strong familiarity with SIEM/SOAR technologies, security monitoring, automation, and detection-and-response processes.
Experience supporting or coordinating 24x7 operational environments, including shift coverage, handoffs, quality management, and team cohesion.
Demonstrated ability to coach individual contributors, build career pathways, and develop future security operations leaders.
Strong executive presence, communication, analytical, and data-driven decision-making skills.
Ability to balance tactical operational needs with longer-term strategic priorities in a complex enterprise environment.
Industry certifications such as CISSP, CISM, GCIH, GCIA, or equivalent are preferred.
Successful candidates must be able to complete a background investigation.
Benefits:
Annual compensation range of $151,700–$210,000 , based on experience and qualifications.
Comprehensive technology setup for eligible remote employees, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement for eligible work-from-home employees.
Remote work opportunity with a dedicated, private workspace and reliable internet connection required.
Opportunity to work in a large-scale, global cybersecurity organization with exposure to complex 24x7 security operations.
Career development opportunities focused on technical leadership, people management, and operational excellence.
A collaborative environment emphasizing innovation, continuous improvement, inclusion, and meaningful customer impact.
Comprehensive employee programs and benefits designed to support professional and personal well-being.
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