Senior Account Manager/Sr. Enterprise Account Manager (MedInsight)

Accountabilities Serve as the primary relationship owner for a portfolio of strategic enterprise clients, developing a detailed understanding of their objectives, operational environments, and analytics needs.

Build and maintain trusted relationships with executive-level stakeholders across health plans and other payer organizations.

Lead regular client meetings, quarterly business reviews, strategic planning sessions, and value-realization discussions to maintain alignment and satisfaction.

Drive account retention and growth by identifying renewal, upsell, and cross-sell opportunities aligned with evolving client priorities.

Partner with Sales and Product teams to develop tailored proposals, solution strategies, and account plans that address client needs.

Maintain strong knowledge of healthcare analytics solutions and communicate their value effectively to both business and technical stakeholders.

Act as the voice of the customer internally, collaborating with Product, Implementation, Engineering, and Support teams to facilitate successful delivery and issue resolution.

Gather and communicate actionable client feedback to influence product enhancements, innovation, and service improvements.

Advise clients on how to leverage healthcare analytics capabilities to support executive strategies and data-driven decision-making.

Translate complex executive analytics requirements into practical solutions using available products, services, and capabilities.

Contribute to the development and refinement of account management best practices and client service processes.

Use CRM, digital sales rooms, project management platforms, call-recording tools, and other digital sales technologies to manage client relationships and opportunities.

Requirements

5+ years of experience in enterprise account management, customer success, strategic consulting, or a related client-facing discipline is preferred for the senior-level position.

Strong understanding of the healthcare payer landscape and broader healthcare ecosystem, including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.

Demonstrated success managing large, complex enterprise accounts and improving client satisfaction, retention, and revenue growth.

Proven ability to engage, influence, and communicate effectively with stakeholders at all levels, including senior executives and technical leaders.

Strong understanding of healthcare analytics, healthcare technology, or healthcare services, with the ability to communicate data-driven insights in a clear and commercially relevant manner.

Exceptional presentation, communication, relationship-building, negotiation, and interpersonal skills.

Strong analytical and strategic thinking, with the ability to connect client challenges to appropriate solutions and business outcomes.

Bachelor’s degree required; an advanced degree or relevant certifications such as PMP, CAHIMS, or CPXP is preferred.

Experience working with healthcare data platforms, population health solutions, cost-of-care analytics, quality measurement, utilization management, or similar technologies is preferred.

Familiarity with HEDIS, population health, risk adjustment, and value-based payment models is advantageous.

Previous experience within a consulting firm, health plan, healthcare technology organization, or related healthcare services environment is strongly preferred.

Comfortable working independently, managing multiple priorities, and collaborating across cross-functional teams in a fast-paced environment.

Must be legally authorized to work in the United States without current or future employer sponsorship.

Benefits

Competitive base salary ranging from $78,800 to $177,675 , depending on location, experience, qualifications, and other relevant factors.

Performance-based bonus opportunities and a discretionary bonus program.

Remote work flexibility within the United States.

Medical, dental, and vision coverage for employees, dependents, and domestic partners.

401(k) plan with employer matching and profit-sharing contributions.

Employee Assistance Program providing confidential personal and professional support.

Flexible Spending Accounts for eligible medical, dependent care, transportation, and other expenses.

Paid Time Off beginning to accrue from the first day of employment; full-time employees accrue 15 days annually.

At least 10 paid holidays per year.

Family-building benefits, including adoption and fertility assistance.

Up to 11 weeks of paid parental leave for eligible employees.

Company-paid life insurance and AD&D coverage.

Company-paid short-term and long-term disability coverage.

Opportunities for professional development, career advancement, and continuous learning.

A collaborative, intellectually engaging environment focused on innovation and improving healthcare outcomes.

High visibility and opportunities to make a measurable impact on products, solutions, and client success

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