Senior Account Manager - Dedicated

Your tasks

• Manage a dedicated enterprise business travel account, focusing on client retention, profitability, customer satisfaction, and sustainable revenue growth.
• Build and maintain strong relationships with client stakeholders, developing a deep understanding of their business objectives, organizational culture, operational challenges, and travel management requirements.
• Proactively identify opportunities to expand account revenue by recommending strategic solutions and introducing complementary products and services, including meetings and incentives and vacation travel offerings.
• Lead client business planning sessions, quarterly performance analyses, and semiannual and annual business reviews to assess results, align priorities, and establish improvement strategies.
• Support supplier negotiations and provide strategic recommendations that improve commercial terms, travel program performance, and overall value.
• Optimize the client's travel program through policy consultation, industry benchmarking, technology roadmapping, and improvements to online booking and travel management solutions.
• Demonstrate return on investment by identifying cost-saving opportunities, improving service delivery, strengthening policy compliance, and increasing control over travel expenditures.
• Develop and deliver timely, accurate business intelligence reports that support decision-making, including spend analysis, performance monitoring, trend identification, and cost optimization recommendations.
• Scope and coordinate client projects, monitor account performance, and translate analytical findings into actionable recommendations aligned with client goals.
• Facilitate implementation initiatives by coordinating internal departments, serving as the primary communication point, and ensuring service-level agreements and service expectations are met.
• Communicate relevant industry developments, travel forecasts, supplier updates, and security alerts to keep clients informed and prepared for changes affecting their travel programs.
• Collaborate with cross-functional teams to resolve client issues, drive change, improve operational effectiveness, and maintain consistent service quality.
• Support internal and external projects as required, managing multiple priorities and deadlines while maintaining accuracy, responsiveness, and professionalism.
• Use available technology, CRM systems, reporting tools, and AI-assisted workflows to improve account management efficiency and the quality of client insights.

Requirements

• At least 3 years of account management experience, including responsibility for managing high-touch or VIP clients with global operations.
• Required experience within the travel management company (TMC) industry, with a strong understanding of corporate travel programs, travel operations, supplier relationships, and enterprise client expectations.
• Demonstrated ability to manage complex client relationships, retain strategic accounts, identify growth opportunities, and improve account profitability.
• Strong financial acumen and analytical skills, including the ability to evaluate travel expenditures, identify cost drivers, assess return on investment, and develop data-driven recommendations.
• Advanced Microsoft Excel skills, including working with complex spreadsheets, analyzing data, preparing reports, and interpreting business performance metrics.
• Working knowledge of Microsoft Office, Google Workspace, internet research tools, CRM platforms, and AI prompting techniques.
• Excellent written and verbal communication skills, including the ability to deliver compelling presentations, explain analytical findings, and communicate effectively with senior stakeholders.
• Exceptional relationship-building and consultative skills, with the ability to understand client needs, establish credibility, influence decisions, and deliver tailored solutions.
• Strong problem-solving and decision-making abilities, with sound judgment and the confidence to recommend improvements and drive change.
• Excellent organizational skills and attention to detail, with the ability to independently plan, coordinate, and deliver multiple concurrent projects under competing deadlines.
• Proven ability to collaborate across departments, coordinate stakeholders, and work effectively with colleagues and clients from diverse professional and cultural backgrounds.
• Strong initiative, creativity, reliability, and commitment to high-quality work, continuous improvement, and customer satisfaction.
• Professional proficiency in spoken and written English, including the ability to prepare business correspondence, understand instructions, and present information clearly in individual and group settings.
• Ability to work effectively in a remote or hybrid environment, remain productive during extended computer-based work, and communicate consistently with clients and internal teams.
• Willingness and ability to travel domestically and internationally as required for client meetings, business reviews, and other account-related activities.

What we offer

• Competitive annual salary: $90,000–$110,000, depending on experience, qualifications, and relevant skills.
• Remote work flexibility, with a hybrid remote and office environment depending on business and client needs.
• Strategic client ownership, offering the opportunity to manage a dedicated enterprise account and build long-term relationships with global stakeholders.
• Professional growth opportunities through exposure to enterprise account strategy, financial analysis, supplier negotiations, and business development.
• Collaborative work environment that encourages teamwork, initiative, creativity, and knowledge sharing across departments.
• Technology and analytical tools to support account management, reporting, business intelligence, and workflow optimization.
• Opportunities to influence business outcomes by improving client retention, increasing account profitability, and delivering measurable travel program savings.
• Exposure to industry developments, including travel technology, supplier partnerships, global business travel trends, and emerging AI-assisted tools.
• Potential domestic and international travel, providing opportunities for direct client engagement and strategic collaboration.

How to apply

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Other

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