Scheduler, Customer Success

Your tasks

• Coordinate and manage deposition scheduling requests, ensuring all logistical details are accurate and confirmed with clients and relevant service providers.
• Handle complex, high-priority scheduling and rescheduling requests, adapting quickly to changing circumstances while minimizing disruption and keeping all parties informed.
• Maintain detailed records of client preferences and communicate relevant requirements to internal teams to deliver a personalized, high-quality service experience.
• Provide administrative support to Account Managers, including processing client requests, coordinating new jobs and services, managing exhibits, and addressing pre-deposition requirements.
• Monitor and triage incoming requests through Zendesk, directing inquiries to the appropriate operations team or Account Manager for timely resolution.
• Communicate proactively with clients to confirm scheduling details, address questions, provide updates, and ensure expectations are clearly understood.
• Manage challenging client interactions professionally, de-escalating concerns when possible and escalating more complex issues to the Scheduling Manager when appropriate.
• Collaborate with Account Management, Scheduling, and Operations teams to coordinate resources, resolve scheduling conflicts, and meet client needs.
• Maintain accurate and organized documentation across scheduling systems and other cloud-based applications.
• Balance multiple competing priorities while meeting service expectations, maintaining accuracy, and supporting efficient day-to-day operations.
• Identify potential scheduling issues and communicate them promptly to minimize delays and maintain service quality.
• Contribute to continuous improvement by adapting to new systems, following established processes, and supporting the team's evolving operational needs.

Requirements

• At least two years of experience in administrative support, coordination, or operational assistance, preferably within a court reporting agency, law firm, or legal services organization.
• Strong organizational and time-management skills, with the ability to prioritize competing requests, manage multiple deadlines, and remain productive in a fast-paced environment.
• Excellent written and verbal communication skills, including active listening and the ability to communicate professionally with clients, colleagues, and external service providers.
• Strong attention to detail and the ability to manage complex, process-driven tasks efficiently while maintaining accurate records.
• Proficiency with technology, business software, and cloud-based applications; experience with Google Workspace and Slack is preferred.
• Ability to learn new systems, tools, and procedures quickly and apply them effectively in daily operations.
• Demonstrated integrity and discretion when handling confidential client information, sensitive documents, and legal-service-related communications.
• Strong customer service skills, with the ability to build trust, manage expectations, and deliver a responsive, personalized client experience.
• Sound judgment and problem-solving skills, including the ability to resolve routine scheduling issues independently and recognize when escalation is necessary.
• Flexibility and adaptability when priorities change or situations involve ambiguity, while maintaining professionalism and organization.
• A collaborative mindset and willingness to work closely with Account Managers, Scheduling Managers, and cross-functional operations teams.
• Enthusiasm for working in a fast-paced, growing technology company, with a proactive attitude toward learning, professional development, and career growth.
• Location and schedule requirement: Must reside in the Pacific, Mountain, or Central Time Zone and be available to work either 9:00 AM–5:30 PM Pacific Time or 10:00 AM–6:30 PM Pacific Time.

What we offer

• Competitive hourly pay: $20–$27 per hour.
• Medical coverage: Company-sponsored healthcare plans for employees and eligible dependents.
• Dental and vision insurance: Comprehensive coverage options to support employee and family well-being.
• Wellness and mental health benefits: Shared wellness resources and mental health benefits available to employees and their families.
• Flexible paid time off: A flexible PTO policy designed to support work-life balance.
• Equity opportunities: Eligibility for equity options, allowing employees to participate in the company's long-term growth.
• Home office support: Home office setup assistance to help create a productive remote workspace.
• Monthly connectivity stipend: Financial support for internet and phone expenses.
• Remote work flexibility: Work from home within the United States, provided you meet the required time-zone and scheduling conditions.
• Growth opportunities: The chance to develop your skills and grow professionally within a fast-moving technology business.
• Collaborative team culture: Work alongside customer-focused professionals committed to delivering reliable, high-quality service.
• Meaningful client impact: Help law firms and legal professionals coordinate essential deposition services through dependable scheduling and responsive support.

Other

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.