SAP SAP Digital Customer Engagement Manager

Your tasks

• Lead customer engagement activities throughout SAP Cloud Transformation programs, ensuring alignment between client expectations, business objectives, and technical execution.
• Act as the primary point of contact between customers, SAP, implementation partners, and internal technical teams.
• Facilitate executive meetings, governance sessions, workshops, and steering committee discussions to communicate progress, resolve challenges, and support strategic decisions.
• Coordinate infrastructure, cloud, SAP Basis, and operations teams to ensure effective collaboration and delivery across transformation workstreams.
• Manage project risks, dependencies, escalations, and mitigation plans, proactively addressing issues that could affect delivery timelines or business outcomes.
• Support SAP landscape migration planning, cutover readiness assessments, and hypercare activities to facilitate smooth transitions and operational stability.
• Ensure that technical delivery remains aligned with customer requirements, transformation goals, and agreed program milestones.
• Promote SAP Cloud adoption best practices and support customers in navigating digital transformation initiatives.
• Maintain strong stakeholder relationships across technical and executive levels, ensuring transparent communication and effective expectation management.
• Contribute to governance frameworks and continuous improvement initiatives that strengthen customer engagement and transformation delivery.

Requirements

• Extensive experience with SAP Basis, including SAP technical landscapes, system administration concepts, and enterprise SAP environments.
• Proven experience in SAP landscape migrations, SAP S/4HANA transformations, SAP operations, or SAP Managed Services.
• Experience supporting medium-to-large enterprise SAP environments and complex transformation programs.
• Knowledge of key SAP migration and implementation tools and methodologies, including SUM/DMO, SAP Readiness Check, SAP Migration Cockpit, SAP Cloud ALM, SAP Activate, and STMS (Transport Management System).
• Familiarity with SAP S/4HANA transformation approaches, including Greenfield, Brownfield, and Bluefield.
• Knowledge of RISE with SAP and its role in SAP cloud transformation initiatives.
• Experience working with at least one major cloud platform: AWS, Microsoft Azure, Google Cloud Platform (GCP), or Alibaba Cloud.
• Strong customer engagement and executive stakeholder management skills, with experience leading customer-facing activities in complex technical environments.
• Demonstrated expertise in governance, escalation management, risk assessment, and mitigation planning.
• Ability to coordinate cross-functional teams, manage dependencies, and communicate technical topics clearly to both business and technical stakeholders.
• Advanced or fluent English proficiency, with the ability to lead meetings and collaborate effectively in international environments.

Nice-to-have qualifications

• Intermediate or advanced Spanish proficiency.
• SAP professional certifications.
• Cloud certifications in AWS, Microsoft Azure, or Google Cloud Platform.
• Experience leading or supporting global transformation programs.
• Previous experience working with multinational enterprise customers.
• ITIL Foundation certification or higher.

What we offer

• Remote work: Opportunity to work remotely from Brazil.
• Strategic impact: Lead customer engagement across complex SAP Cloud Transformation programs.
• Cross-functional collaboration: Work with customers, SAP stakeholders, cloud specialists, infrastructure teams, and technical operations professionals.
• Enterprise transformation exposure: Contribute to large-scale SAP migrations and SAP S/4HANA transformation initiatives.
• Professional growth: Apply and expand expertise across SAP technologies, cloud platforms, customer engagement, and transformation governance.

How to apply

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Other

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