Sales Coordinator

Accountabilities: Provide pre-sales operational support: Create new customer accounts, assist with special pricing requests, calculate buyback and co-term requests, respond to sales inquiries, and direct requests to the appropriate teams.

Manage internal sales support requests: Monitor and process internal help desk queues, respond to administrative inquiries, and ensure sales teams receive timely and effective assistance.

Coordinate post-sales activities: Support global sales teams with daily administrative tasks, including account maintenance, order management, product upgrades, and contract term extensions.

Maintain CRM data accuracy: Update and manage customer accounts and contact information in Salesforce, ensuring records remain accurate, complete, and compliant with internal data standards.

Collaborate across departments: Work closely with Finance, Order Management, Business Applications, and Global Support to resolve order-related issues and streamline sales processes.

Oversee order processing and approvals: Investigate order discrepancies, ensure correct order assignments, manage NetSuite account and order approvals, and maintain established service-level agreement (SLA) standards.

Support licensing compliance: Coordinate internal communications related to license compliance and help ensure sales activities follow applicable policies and procedures.

Maintain product and systems knowledge: Participate in training sessions and stay up to date on products, services, CRM platforms, internal tools, marketing materials, and product positioning.

Contribute to sales team effectiveness: Promote collaboration, information sharing, and a customer-focused approach that supports new business development, renewals, and account growth.

Protect confidential information: Follow security and privacy policies to safeguard company information and customer data.

Support departmental initiatives: Participate in projects and other operational activities as assigned by management to improve processes and overall team performance.

Requirements:

Sales and administrative experience: Previous experience in sales is preferred. Experience as a Sales Coordinator or in a similar administrative support position is a strong advantage.

CRM and business systems proficiency: Hands-on experience with Salesforce CRM and NetSuite is required to manage customer records, process orders, and support sales operations.

Microsoft Excel skills: Proficiency in Excel and the ability to handle data, maintain records, and support administrative reporting accurately.

Customer relationship management: Strong customer engagement and relationship-building skills, with the ability to communicate professionally and provide responsive support to internal and external stakeholders.

Communication skills: Excellent written and verbal communication skills, including the ability to handle inquiries, coordinate information across departments, and resolve issues effectively.

Organizational abilities: Strong attention to detail, time management, and prioritization skills, with the ability to manage multiple requests while meeting deadlines and service standards.

Problem-solving skills: A proactive and analytical approach to investigating order issues, identifying discrepancies, and coordinating appropriate solutions.

Teamwork and collaboration: Ability to work effectively in a team-based environment, build positive working relationships, and contribute to shared sales objectives.

Independent working style: Demonstrated ability to manage responsibilities autonomously, exercise sound judgment, and maintain productivity in a remote working environment.

Adaptability and flexibility: Willingness to accommodate extended working hours during quarter-end periods when business needs require additional support.

Travel availability: Ability to travel approximately one to two weeks per year for sales meetings, training sessions, and related business activities.

Commitment to confidentiality: Understanding of the importance of protecting sensitive business information and maintaining customer data security.

Benefits:

Remote work: Work remotely from Brazil while supporting a global sales organization.

International exposure: Collaborate with colleagues and cross-functional teams across different regions and departments.

Professional development: Access training opportunities to strengthen your knowledge of products, services, CRM platforms, and sales operations.

Career growth opportunities: Develop transferable skills in sales coordination, customer relationship management, order administration, and business operations.

Collaborative work environment: Join a team-oriented culture that values accountability, knowledge sharing, customer satisfaction, and continuous improvement.

Meaningful business contribution: Play an important role in supporting sales performance, improving operational efficiency, and strengthening customer relationships.

Technology and innovation exposure: Gain experience supporting solutions within the cybersecurity and endpoint protection industry.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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