Program Director: Virtual IOP | Adolescent Behavioral Health

Your tasks

• Community Outreach: Represent the virtual program at community events, schools, provider offices, and other relevant settings to increase awareness and strengthen local relationships.
• Business Development: Build and maintain referral partnerships across Florida to expand program reach and support sustainable growth.
• Admissions and Census Growth: Monitor census levels, forecast admissions, track conversion rates, and implement strategies to improve enrollment and program utilization.
• Marketing and Lead Generation: Collaborate on marketing campaigns and lead-generation initiatives to increase awareness and generate qualified referrals.
• Program Operations: Oversee the day-to-day operations of the virtual IOP, including telehealth scheduling, staffing coverage, and workflows within the Kipu electronic health record (EHR) system.
• Clinical Quality and Outcomes: Monitor clinical outcomes, Net Promoter Score (NPS), and quality indicators, leading continuous improvement initiatives to enhance the client and family experience.
• Regulatory Compliance: Maintain audit readiness and ensure adherence to applicable requirements, including AHCA, DCF, Joint Commission, and HIPAA standards.
• Team Leadership: Recruit, supervise, coach, and develop therapists and Wellness Coordinators to support effective service delivery and team performance.
• Budget and Performance Management: Manage the program budget, establish and monitor key performance indicators (KPIs), and provide regular performance reports to leadership.

Requirements

• Must be based in Florida.
• Must be available for community outreach activities and occasional travel.
• At least 3 years of experience in behavioral health or clinical program operations.
• At least 2 years of experience leading a team or program, with demonstrable results.
• Experience managing census, admissions, enrollment conversion, or program growth targets.
• Experience in business development, referral generation, or relationship management with community and healthcare partners.
• Demonstrated ability to manage budgets, monitor KPIs, and report on operational performance.
• Experience working with telehealth services or virtual care programs.
• Familiarity with electronic health record systems; Kipu experience is preferred.
• A private, HIPAA-compliant workspace and reliable internet connection to support remote operations.
• A bachelor’s degree in a related field is preferred.
• Eligibility to pass a DCF and AHCA Level 2 background check.
• Strong organizational, communication, leadership, and problem-solving skills, with the ability to balance clinical quality, operational efficiency, and program growth.

What we offer

• Annual salary: $70,000–$75,000.
• Work arrangement: Hybrid, combining remote program management with community outreach and occasional travel.
• Schedule: Full-time, Monday through Friday, 12 PM–8 PM Eastern Time.
• Professional impact: Opportunity to lead a virtual behavioral health program serving adolescents and their families.
• Leadership opportunity: Responsibility for team development, program operations, referral partnerships, and strategic growth.

Other

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