Payor Partnerships Manager

Accountabilities Manage multiple health plan partnerships from implementation through ongoing program delivery, ensuring milestones, commitments, and expectations are consistently met.

Serve as the primary day-to-day intermediary between health plan partners and internal teams, representing partner priorities across product, operations, member support, marketing, and clinical functions.

Coordinate program delivery across multidisciplinary teams and maintain accountability for agreed KPIs, timelines, and outcomes.

Develop and maintain strong relationships with health plan stakeholders, building trust and identifying opportunities for greater value and collaboration.

Partner with patient acquisition and marketing teams to execute payer penetration and growth strategies.

Support health plan retention, renewals, and expansion into additional markets, states, and lines of business.

Monitor contract adherence, utilization, financial performance, and other key partnership metrics.

Develop and deliver high-quality client meeting agendas, reports, analytics, presentations, and actionable recommendations.

Analyze program performance to identify opportunities for operational improvement, innovation, and stronger value delivery.

Support contracting conversations by providing subject-matter expertise on program delivery strategy, panel growth, operational customization, and outcome metrics.

Identify partner needs and feedback and translate them into practical recommendations for internal stakeholders.

Manage implementation and account-management processes to position partners for successful program adoption and long-term performance.

Navigate competing priorities and complex organizational structures while maintaining clear communication and accountability across stakeholders.

Requirements

Bachelor’s degree from an accredited institution.

Previous experience in healthcare, with experience working with managed care organizations or health plans strongly preferred.

Experience in mental health or behavioral healthcare is preferred.

Demonstrated ability to manage multiple client relationships and concurrent initiatives with different stakeholders and priorities.

Strong project-management capabilities, including experience coordinating multidisciplinary teams against demanding timelines.

Strong understanding of the U.S. healthcare landscape, particularly payer and provider organizations.

Proven ability to establish trusted relationships and navigate complex organizations with multiple roles, responsibilities, and decision-makers.

Strong analytical skills, with the ability to develop, interpret, and communicate program KPIs and performance insights.

Ability to translate data into actionable recommendations that support operational excellence and client value.

Strong interpersonal, written, and verbal communication skills, including the ability to create polished client-facing reports, agendas, and presentations.

Ability to represent both partner needs and internal priorities thoughtfully and effectively.

Strong organizational skills and attention to detail, with the ability to manage competing priorities independently.

A collaborative, solutions-oriented approach and demonstrated commitment to the mission of improving access to effective care.

Benefits

Compensation: $88,000–$110,000 annually, plus bonus eligibility.

Flexible time off: Flex PTO policy with approximately 3–5 weeks recommended annually, plus 11 paid company holidays.

Parental leave: Generous paid parental leave.

Healthcare: Medical, dental, vision, life, and AD&D insurance.

Employer contribution: The employer covers a significant portion of individual and family benefit premiums.

Mental health support: Employer-paid mental health benefits, including free therapy and coaching sessions for employees and dependents.

Employee Assistance Program: Employer-paid access to mental health, legal, financial, and other support resources.

Healthcare navigation: Employer-paid healthcare concierge services to help employees navigate benefits.

Retirement: 401(k) plan option.

Remote-work support: $50/month home-internet stipend and $250/month coworking-space stipend.

Home-office support: Initial work-from-home stipend of up to $500, with additional $200 reloads at the 3-year mark and every two years thereafter.

Equipment: Company-provided laptop.

Work arrangement: 100% remote within the United States.

Travel: Client travel is required at least quarterly, with reliable transportation and convenient airport access expected.

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