Order Management Associate

Your tasks

• CustomerOrderEvaluation:Reviewincomingcustomerordersforcompleteness,accuracy,andcompliancewithestablishedproceduresbeforeprocessing.
• OrderProcessing:Enterandmanagecustomerordersaccurately,ensuringthatrelevantinformationisrecordedcorrectlyandprocessedwithinexpectedtimelines.
• CustomerInvoicing:Prepareandprocesscustomerinvoices,verifyingorderdetailsandmaintainingaccuratebillinginformation.
• CustomerQueryManagement:Independentlyhandlecustomerenquiriesrelatedtoorders,invoices,andassociatedprocesses,providingclearandtimelyresponses.
• OrderAccuracyandDocumentation:Maintainreliableorderrecordsandsupportingdocumentationwhileminimisingprocessingerrorsanddiscrepancies.
• Cross-FunctionalCoordination:Collaboratewithoperations,supplychain,andotherrelevantteamstoresolveorder-relatedissuesandsupportsmoothworkflows.
• ProcessCompliance:Followestablishedordermanagementproceduresandqualitystandardstoensureconsistency,accuracy,andoperationalefficiency.
• ContinuousImprovement:Identifyrecurringissuesandopportunitiestoimproveorderprocessingaccuracy,customerservice,andoverallworkflowefficiency.

Requirements

• OrderManagementSkills:Demonstratedabilitytoevaluate,process,andmanagecustomerordersaccurately,withstrongattentiontodetail.
• CustomerFocus:Acustomer-orientedmindsetandtheabilitytomanageenquiriesprofessionallywhilemaintainingapositivecustomerexperience.
• CommunicationSkills:Strongwrittenandverbalcommunicationskills,withtheabilitytoexplaininformationclearlyandresolvecustomerquerieseffectively.
• AnalyticalandProblem-SolvingAbilities:Capacitytoidentifyorderdiscrepancies,investigateissues,andimplementappropriatesolutions.
• OrganisationalSkills:Abilitytomanagemultipleordersandcustomerrequests,prioritisetasks,andmeetdeadlineswithoutcompromisingaccuracy.
• TechnicalProficiency:Comfortworkingwithbusinesssystemsanddigitaltoolsusedfororderprocessing,invoicing,andcustomerrelationshipmanagement.
• PreferredSystemExperience:FamiliaritywithMicrosoftCRM(MSCRM)orMicrosoftDynamics365(D365)isanadvantage.
• TeamworkandAccountability:Abilitytoworkindependentlyoncustomerquerieswhilecollaboratingeffectivelywithcolleaguesacrossoperationalfunctions.
• ProfessionalApproach:Reliability,adaptability,andacommitmenttomaintaininghighstandardsofserviceanddataaccuracy.

What we offer

• Competitive Benefits Package: Access to a range of employee benefits designed to support professional and personal wellbeing.
• Healthcare Benefits: Eligibility for healthcare programmes, subject to the applicable benefits policy.
• Paid Time Off: Access to paid leave in accordance with company policies.
• Flexible Work Arrangements: Remote working eligibility is indicated in the original job description, with specific arrangements to be confirmed during the recruitment process.
• Professional Development: Opportunities to build expertise in customer order management, invoicing, and supply chain operations.
• Global Business Exposure: Experience working within an international life sciences and biotechnology environment.
• Continuous Improvement Culture: Exposure to structured operational processes and opportunities to contribute to workflow improvements.

Other

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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