Microsoft Dynamics 365: Account Manager

Accountabilities

• Serve as the primary point of contact for existing clients, maintaining regular communication and providing proactive support throughout the engagement lifecycle.
• Build and strengthen relationships with key stakeholders, including senior executives and decision-makers within client organisations.
• Understand clients’ business needs, challenges and objectives, recommending tailored Microsoft Dynamics solutions that support their goals.
• Identify opportunities to expand existing accounts through additional software solutions, professional services, training and other relevant offerings.
• Develop and implement account growth strategies to strengthen client partnerships and increase revenue within assigned accounts.
• Manage the full sales cycle, including research, prospecting, discovery, solution proposals, business value presentations, negotiations and closing.
• Prepare proposals for software subscriptions and professional services, including business cases, journey maps, value maps, project charters and statements of work.
• Deliver introductory demonstrations of Microsoft technologies and coordinate more comprehensive product demonstrations and presentations with presales teams.
• Lead sales kick-off calls with project teams to ensure a smooth transition from the sales process to project delivery.
• Advise clients on the value and capabilities of Microsoft Dynamics products and services, helping them maximise solution adoption, business efficiency and growth.
• Track sales activities, opportunities and account information in the CRM, maintaining accurate records and updates.
• Provide regular pipeline reports and sales forecasts.
• Stay informed about Microsoft Dynamics developments, market trends and product updates, sharing relevant insights with clients to help them remain competitive.

Requirements:

• At least 5 years of technology-based sales experience in a business-to-business environment.
• At least 5 years of experience selling ERP solutions, with working knowledge of Microsoft Dynamics 365.
• Experience with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management (F&SCM), Customer Engagement and legacy applications such as AX, NAV and CRM.
• Strong consultative selling skills, with the ability to understand client challenges and develop solution visions that demonstrate clear business value.
• Ability to communicate the benefits of technology partnerships and explain how proposed solutions can help clients achieve their desired business outcomes.
• Proven ability to collaborate effectively within a dynamic, team-oriented environment.
• Excellent written and verbal communication, negotiation and presentation skills.
• Confidence interacting with stakeholders at all organisational levels, including C-level executives.

Benefits:

• Annual base salary: USD $90,000–$110,000, depending on skills and experience.
• Comprehensive medical, dental and vision coverage.
• Access to a 401(k) retirement savings plan.
• Generous paid time off, including vacation, holidays and sick days.
• Fully remote working arrangement, with flexibility to work from the location of your choice.
• Full-time employment.

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