Implementation Lead
Accountabilities: Own customer implementations: Manage each new customer from sales handoff through go-live, ensuring a smooth transition from signed agreement to first results.
Lead customer relationships: Engage key stakeholders early, from founders and retention teams to agencies, and maintain alignment throughout implementation.
Manage technical setup: Configure integrations such as Shopify and Klaviyo, validate data quality, and ensure customers can confidently use the resulting insights.
Develop customer use cases: Understand why each customer signed up and build practical workflows and use cases aligned with their specific goals.
Handle escalations: Own onboarding-related issues and collaborate with Sales and Engineering when additional support or technical resolution is required.
Ensure effective handoffs: Transition successfully onboarded accounts to Customer Success Managers with clear context, documentation, and next steps.
Build scalable processes: Turn implementation learnings into repeatable onboarding playbooks, systems, and tools for mid-market and enterprise customers.
Share knowledge: Help train future team members on established playbooks while continuously developing expertise in the product, customer needs, and industry trends.
Requirements
Customer implementation experience: 3+ years in a customer-facing role with direct experience onboarding clients and managing multiple stakeholders.
Account management experience: Experience managing a larger book of mid-market accounts alongside hands-on onboarding responsibilities.
Klaviyo expertise: Hands-on experience building Klaviyo flows and segments for a brand, with the ability to explain changes in segment performance.
AI fluency: Genuine interest in AI and experience using tools such as Claude or ChatGPT regularly, including building practical solutions or workflows with them.
Documentation skills: Experience creating onboarding documentation and playbooks that teams have actively used.
Technical and data curiosity: Comfortable with integrations, data validation, workflows, and understanding how systems connect to customer outcomes.
Communication and consulting: Strong communication skills, a consultative mindset, and the ability to guide customers and internal stakeholders toward practical solutions.
Growth-stage experience: Experience working in a high-growth or early-stage environment is preferred.
Benefits
Compensation: $115K–$125K base compensation.
Equity: Equity participation is offered.
Remote work: Fully remote position open to candidates anywhere in the United States.
Autonomy: Remote-first culture with flexibility and ownership over how you manage your work.
Impact: Opportunity to shape implementation processes and directly influence customer outcomes and business growth.
Growth: Exposure to a rapidly growing environment with opportunities for learning and advancement.
Team: Work closely with the founding team and contribute to building scalable customer processes.
AI-native environment: Opportunity to apply AI tools, workflows, and automation to real customer implementation challenges.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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