Implementation and Training Consultant
Accountabilities Lead end-to-end software implementation projects, including gathering customer requirements, analyzing business workflows, and configuring appropriate software modules.
Assess clients’ existing business processes and recommend improvements to optimize operational efficiency and software adoption.
Deliver comprehensive training to external clients, enabling them to use enterprise software effectively and improve their day-to-day operations.
Coordinate data conversion activities and develop go-live and cutover strategies to support successful implementations.
Troubleshoot and resolve technical issues encountered during implementation, helping ensure a smooth transition to new systems.
Collaborate with project managers and customer stakeholders to coordinate activities, maintain implementation timelines, and provide regular progress updates.
Build strong relationships with client stakeholders across different organizational levels, supporting alignment on requirements, priorities, and project outcomes.
Requirements:
3–5 years of experience implementing or supporting enterprise application software for external clients.
Demonstrated ability to assess business processes, understand operational requirements, and translate them into effective software configurations.
Strong project ownership and leadership skills, including the ability to prioritize competing demands, coordinate cross-functional activities, and build consensus.
Excellent written and verbal communication skills, with the ability to manage relationships and communicate effectively with stakeholders at different levels.
Strong analytical and problem-solving abilities, particularly when addressing workflow challenges and software implementation issues.
Experience with TruckMate or other enterprise transportation management systems is considered an asset.
Previous operational or administrative experience in transportation and logistics is an advantage.
Familiarity with project management methodologies and database troubleshooting related to financial or operational workflows is beneficial.
Willingness to travel extensively, as the original posting specifies a travel requirement of approximately 60–80%.
Benefits:
Remote work: The role is listed as remote in Canada, although the original posting also references a US remote location. Canadian eligibility and the precise remote-work arrangement should be confirmed during recruitment.
Collaborative environment: Work alongside cross-functional teams and customer stakeholders on enterprise software implementation projects.
Purpose-driven work: Contribute to technology solutions designed to improve productivity, operational efficiency, safety, and sustainability across transportation and supply chains.
Professional ownership: Opportunity to take initiative, lead implementation activities, and contribute directly to customer outcomes.
Growth and innovation: Work in an environment that emphasizes collaboration, professional development, and innovative problem-solving.
Travel: The position requires approximately 60–80% travel, which candidates should consider when evaluating the role.
Compensation and additional benefits: Salary, healthcare coverage, paid time off, retirement benefits, and other specific employee perks are not detailed in the original posting and should be confirmed with the hiring team.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1