HP Amplify Program Support Consultant
Accountabilities: Partner Learning Support: Act as the primary point of contact for partners and customers seeking assistance with learning programs, certification requirements, training resources, and learning management systems.
Training and Certification Guidance: Provide accurate information and expert guidance on learning pathways, certification processes, program requirements, and available learning tools, ensuring partners understand and meet their obligations.
Issue Resolution and Analysis: Manage complex learning-related inquiries, investigate underlying issues, identify appropriate solutions, and coordinate with relevant internal teams to ensure timely resolution.
Training Progress Monitoring: Track and communicate training completion, certification status, compliance requirements, and learning progress to partners and internal stakeholders.
Partner and Stakeholder Relationship Management: Build and maintain strong relationships with partners, customers, and internal teams through proactive communication, reliable follow-up, and a customer-focused approach.
Service Quality and Compliance: Ensure all support activities meet established service-level agreements, communication standards, operational policies, and business procedures while maintaining accuracy and confidentiality.
Reporting and Process Improvement: Identify recurring issues, analyze support trends, and recommend improvements to enhance the partner learning experience, streamline workflows, and increase operational efficiency.
Knowledge Management: Maintain accurate support documentation, update knowledge resources, standardize processes, and share best practices to improve consistency and knowledge accessibility across the team.
Team Development and Collaboration: Support onboarding, mentoring, and knowledge-transfer activities to strengthen team capabilities and ensure consistent service delivery.
Project and Initiative Support: Contribute to projects involving learning operations, system enhancements, process optimization, and continuous improvement initiatives.
Requirements:
A bachelor's degree or equivalent professional experience, preferably in Business Administration, Human Resources, Learning and Development, Communications, or a related discipline.
At least 3 years of experience in learning operations, customer support, partner enablement, training administration, or a similar role.
Practical experience supporting learning programs, managing certification processes, responding to customer inquiries, and coordinating training-related activities.
Strong customer and partner service orientation, with a commitment to professionalism, integrity, confidentiality, and high-quality support.
Excellent written and verbal communication skills, including the ability to explain complex procedures and certification requirements clearly to different audiences.
Strong analytical and problem-solving abilities, with the capacity to investigate complex issues, identify root causes, and implement effective solutions.
Demonstrated stakeholder management skills and the ability to establish productive relationships with partners, customers, and internal teams.
Experience collaborating with global, cross-functional, and remote teams to achieve operational objectives and deliver consistent business outcomes.
Proficiency in Microsoft 365 applications, learning management systems (LMS), and customer support tools.
Excellent organizational skills and attention to detail, with the ability to manage multiple requests, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.
A continuous improvement mindset, with an interest in process optimization, knowledge sharing, and operational excellence.
The ability to work independently, take ownership of assigned responsibilities, and contribute effectively to team objectives.
Benefits:
Flexible working arrangements: Access to work-from-home opportunities and flexible working hours, depending on business requirements.
Work-life balance: Supportive policies and arrangements designed to help employees balance professional responsibilities with personal commitments.
Collaborative work environment: Join a friendly and supportive team that encourages creativity, teamwork, and professional development.
Professional growth: Develop expertise in partner enablement, learning operations, certification management, and customer support.
Global exposure: Collaborate with international partners and cross-functional teams in a global business environment.
Continuous learning: Gain experience with learning platforms, certification programs, operational systems, and process improvement initiatives.
Corporate social responsibility: Participate in initiatives that support communities and encourage positive social impact.
Full-time employment: Build your career in a structured professional environment focused on service quality, collaboration, and operational excellence.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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