Forward Deployed Product Manager

Your tasks

• CustomerDeploymentandImplementation:Leadend-to-enddeploymentsforassignedcustomers,collaboratingwithForwardDeployedEngineersandcustomerstakeholderstodefineimplementationplans,establishpriorities,andalignonmeasurablesuccesscriteria.
• AccountManagementandGrowth:Ownaportfolioofgrowthaccountsafterlaunch,monitoringproductperformance,adoption,retention,andusageagainstcontractualcommitmentswhileidentifyingopportunitiestoexpandexistingpartnerships.
• ProductConfigurationandOptimization:Investigatecustomerchallenges,identifyopportunitiestoimproveAI-poweredcustomersupportworkflows,andindependentlybuild,test,anddeploysolutionsintoproductionincollaborationwithengineeringteams.
• CustomerEnablement:Trainandempowercustomerteamstobuild,test,andoptimizetheirownAI-poweredsupportworkflows,enablingthemtobecomemoreautonomousandachieveincreasingvaluefromtheplatform.
• AI-PoweredProblemSolving:UseavailableAItoolsanddevelopmentagentstoanalyzeissues,investigateconversationlogs,testsolutions,andaccelerateimplementationwithoutdependingonengineeringresourcesforeverychange.
• BusinessDevelopmentandExpansion:Buildtrustedrelationshipswithcustomerstakeholders,identifynewusecases,developbusinesscasesforadditionaldeployments,anddemonstratehowfurtherautomationcanimproveoperationaloutcomes.
• Cross-FunctionalProductCollaboration:Communicatecustomerneeds,recurringchallenges,andimprovementopportunitiestotheProductteam,supportingprioritizationandfollowingkeyinitiativesthroughtodelivery.
• CustomerPerformanceandValueDelivery:Monitordeploymenteffectiveness,identifyopportunitiestoimproveautomationquality,andensuresolutionsalignwithcustomerpolicies,businessobjectives,andoperationalrequirements.
• ScalableSolutionsandContinuousImprovement:Recognizepatternsacrosscustomeraccountsandhelpdevelopreusablesolutionsthatreducerepetitivework,improveimplementationefficiency,andstrengthentheoverallcustomerexperience.

Requirements

• RelevantProfessionalExperience:Atleasttwoyearsofexperienceowningcustomeroutcomesinaccountmanagement,customersuccess,consulting,implementation,productmanagement,operations,orarelatedfield.Demonstratedaccountabilityforresultsismoreimportantthanaspecificjobtitle.
• CustomerRelationshipManagement:Provenabilitytoestablishtrustedrelationshipswithseniorcustomerstakeholders,understandtheirbusinesspriorities,andcontributetocustomerretentionandaccountgrowth.
• StartupandScale-UpExperience:Comfortworkinginafast-paced,evolvingenvironmentwhereprocessesarestillbeingdevelopedandindividualsareexpectedtotakeinitiativeandadaptquickly.
• PracticalAIExperience:Hands-onexperiencebuildingwithAItoolsordeployingAI-poweredsolutions,withtheabilitytoevaluatetheireffectiveness,understandtheirlimitations,andexplainwhathasworkedinpractice.
• TechnicalProblem-Solving:AbilitytoinvestigatetechnicalandoperationalissuesindependentlybyworkingwithAPIdocumentation,conversationlogs,usagedata,andotherrelevantinformation.
• ProductImplementationandAdoption:Experiencehelpingcustomersorcolleaguesrealizemeasurablevaluefromcomplexproductsthroughimplementation,configuration,training,andcontinuousimprovement.
• AnalyticalandStrategicThinking:Abilitytoidentifyrootcauses,evaluatepotentialsolutions,prioritizeopportunities,andconnectproductimprovementstomeasurablecustomerandbusinessoutcomes.
• CommunicationandCollaboration:Stronginterpersonalskillsandtheabilitytocoordinateeffectivelywithcustomers,engineers,andproductteamswhiletranslatingcomplexrequirementsintoactionableplans.
• OwnershipandInitiative:Aproactive,resourcefulapproachtomanagingmultipleaccounts,solvingproblems,anddeliveringresultswithoutwaitingfordetailedinstructions.
• PreferredIndustryExperience:Experienceinfintech,healthcare,oranotherregulatedindustryisadvantageous,particularlyinenvironmentswhereaccuracy,security,andcompliancearecritical.
• AdditionalAdvantages:ExperiencecontributingcustomerinsightstoproductroadmapsordeployingAIproductsthathavedeliveredmeasurablebusinessresultsisaplus.
• GrowthMindset:Curiosity,adaptability,andagenuineinterestinlearningnewtechnologiesandhelpingcustomersimprovehowtheyoperate.

What we offer

• Remoteflexibility: Work remotely from the United States, with a flexible approach to working hours that supports work-life balance.
• Competitive growth opportunities: Join an early-stage, rapidly growing organization where you can influence product direction, customer strategy, and internal processes.
• Accelerated career development: Performance and promotion opportunities are reviewed regularly, with leadership evaluating progress and recognizing strong contributions approximately every six weeks.
• AI-native work environment: Access to AI tools, including Claude Code, with unrestricted usage and opportunities to develop practical skills in emerging AI technologies.
• Company-wide retreats: Twice-yearly company gatherings in Hawaii, bringing distributed teams together to collaborate, build new ideas, and strengthen working relationships.
• Collaborative culture: Work in a low-ego, high-trust environment that values curiosity, accountability, inclusion, and continuous learning.
• Meaningful ownership: Take responsibility for customer outcomes and help shape how AI transforms complex support operations across multiple industries.
• Hands-on learning: Gain exposure to real-world AI deployments, technical problem-solving, customer strategy, and product development.
• Respectful recruitment experience: Participate in an interview process that includes informal conversations and a paid work trial of approximately two days, allowing both parties to assess the fit through practical collaboration.

Other

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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