Epic HB / PB Analyst

Accountabilities Design and configure Epic solutions: Analyze business needs and complete system build and development activities for assigned Epic applications, translating approved specifications into reliable configurations.

Support Hospital and Professional Billing: Configure and optimize Resolute Hospital Billing, Claims, Electronic Remittance, Contracts, Hospice Claims, Resolute Professional Billing, Charge Router, and related integrations as applicable.

Lead requirements and solution analysis: Evaluate current-state processes, identify systemic or workflow issues, develop alternative solutions, and guide teams through technical and business-process analysis.

Manage testing and quality: Develop comprehensive test plans, perform unit testing, participate in integrated testing, validate system components, track issues, and ensure builds meet defined specifications.

Support implementations and upgrades: Develop project plans for small- to medium-sized initiatives, contribute to high-complexity implementations, coordinate technical activities, and support go-live planning and execution.

Provide technical expertise: Serve as a subject-matter expert for assigned applications, advise project teams on technical constraints and impacts, and provide recommendations that protect system stability.

Coordinate stakeholders and vendors: Support vendor-selection activities, functional comparisons, demonstrations, contracts, statements of work, and cross-functional requests requiring coordinated resolution.

Support end users: Act as a primary technical resource for system issues, monitor incident tickets, troubleshoot problems, communicate updates, and help users adopt new functionality effectively.

Drive optimization and change management: Proactively identify opportunities to improve workflows and system performance while coordinating change-management and optimization activities.

Develop documentation and training: Maintain detailed system documentation, write design specifications, contribute to training materials, and participate in training sessions and knowledge-transfer activities.

Coordinate go-live activities: Help develop detailed deployment plans, coordinate resources, provide troubleshooting and training support, and assist teams during go-live events.

Maintain professional expertise: Keep current with Epic capabilities, healthcare technology developments, and industry trends while communicating project progress and key issues to leadership.

Requirements

Education and experience: 2–3 years of experience in healthcare information technology application development, training, and implementation.

Epic expertise: At least 5 years of Epic experience , with demonstrated proficiency in the assigned application area.

Epic certifications: At least two active Epic certifications are required, with additional certifications relevant to the supported modules.

Hospital Billing expertise: Experience with Epic Resolute Hospital Billing, Claims, Electronic Remittance, Contracts, and/or Hospice Claims is highly relevant, along with an understanding of hospital revenue cycle workflows and billing operations.

Professional Billing expertise: Experience with Resolute Professional Billing and Charge Router, including knowledge of ambulatory revenue cycle workflows, charging, claims, remittances, and related third-party applications.

Technical and analytical skills: Ability to analyze complex system and process issues, develop alternative solutions, write detailed specifications, and understand technical impacts on existing environments.

Project skills: Experience contributing to or leading system implementations, upgrades, testing, optimization, and change-management initiatives.

Communication: Strong ability to communicate effectively with technical teams, business stakeholders, vendors, project managers, and end users at all organizational levels.

Independence and ownership: Comfortable executing assignments with minimal supervision, managing priorities independently, and taking ownership of complex technical work.

Collaboration: Ability to work effectively with other certified analysts and cross-functional teams to resolve issues and deliver enterprise-wide solutions.

Quality mindset: Strong attention to detail and commitment to system accuracy, documentation, quality assurance, and continuous improvement.

Work authorization: Must be authorized to work in the United States without current or future employer sponsorship.

Benefits

Fully remote work within the United States.

Full-time salaried position with a 40-hour work week.

Day shift schedule: 8:00 a.m. to 5:00 p.m.

Opportunity to work on high-visibility Epic implementations, upgrades, optimization initiatives, and revenue cycle projects .

Professional development through Epic training, certifications, application projects, and testing .

Exposure to both Hospital Billing and Professional Billing environments and their related healthcare revenue cycle workflows.

Collaborative environment with opportunities to work across technical, operational, project, and vendor teams .

Opportunities to contribute to system optimization, process improvement, and end-user enablement .

Healthcare-focused technology role with meaningful impact on enterprise operations and user experience.

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