Engineering Manager, Customer Trust

Accountabilities: Lead engineering squads: Manage two engineering squads and guide approximately 11 engineers toward consistent, sustainable delivery against clearly defined product roadmaps.

Drive execution: Establish a high-accountability, high-ownership culture through practices such as weekly goal tracking, technical specification reviews, proactive project visibility, and strong timeline management.

Shape product direction: Partner closely with product and design leaders to define priorities, evaluate tradeoffs, and ensure engineering contributes meaningfully to decisions about what gets built and why.

Provide technical leadership: Engage in architecture discussions, critically review technical specifications, and guide engineers toward sound technical decisions without needing to personally implement every solution.

Develop engineering talent: Attract, develop, support, and retain strong engineers, with particular emphasis on managing and growing senior individual contributors.

Collaborate cross-functionally: Work with go-to-market teams, AI platform specialists, product partners, and other stakeholders to identify opportunities, remove blockers, and deliver meaningful business outcomes.

Build scalable engineering practices: Contribute to the organization's engineering culture by helping establish processes, norms, and practices that support sustainable growth and effective collaboration.

Advance AI-enabled engineering: Encourage practical and responsible use of AI across engineering workflows to improve productivity, quality, and outcomes.

Requirements

Engineering management experience: At least 2 years of full-time experience managing engineering teams, ideally with teams of 6–8 or more engineers.

Execution leadership: Demonstrated success leading high-execution teams with disciplined delivery practices, including technical specification reviews, weekly goal tracking, project visibility, and timeline accountability.

People leadership: Proven experience managing, mentoring, and developing senior individual contributors and creating an environment where engineers can perform at their best.

Product engineering background: Experience leading teams that build customer-facing software, rather than primarily infrastructure or platform-focused products.

Technical expertise: Strong technical judgment and comfort participating in architecture discussions, reviewing technical specifications, and making informed engineering tradeoffs.

Product and technical strategy: Ability to shape product direction and long-term technical strategy in close partnership with product management.

Decision-making: Strong judgment and decision-making skills, with the ability to balance ambiguity, available data, speed, quality, and business priorities.

AI fluency: Regularly uses AI in day-to-day work to amplify capabilities and improve outcomes, while actively developing AI fluency through experimentation and applying sound judgment to maintain a high quality standard.

Communication and collaboration: Strong interpersonal skills and the ability to work effectively across engineering, product, design, go-to-market, and other business functions.

Leadership mindset: Ability to foster a culture of ownership, accountability, collaboration, continuous improvement, and sustainable performance.

Benefits

Competitive compensation: Industry-competitive salary and equity package.

Healthcare coverage: 100% employer-covered medical, dental, and vision benefits, including coverage for dependents.

Pension contribution: Employer pension contributions to support long-term financial wellbeing.

Parental leave: 16 weeks of paid parental leave available to all new parents.

Health & wellness: Dedicated health and wellness stipend.

Remote work support: Stipends for remote workspace, internet, and cellphone expenses.

Flexible working: Flexible working hours and location within the remote setup.

Paid vacation: 21 days of vacation time.

Sick leave: 80 hours of paid sick leave.

Company holidays: 11 company-paid holidays.

Team culture: Virtual team-building activities, lunch-and-learn sessions, and other company-wide events.

Remote-first environment: Opportunity to work remotely in Canada while collaborating with an international organization.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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