E-Commerce Specialist

Accountabilities: Manage and maintain storefront content across Shopify and the Shop app, including the homepage, collections, product detail pages, banners, navigation, and other customer-facing elements.

Merchandise collections to improve product discovery and conversion, using sorting logic, inventory-aware rules, and seasonal merchandising strategies.

Build and launch landing pages using reusable theme sections and metafield-driven components.

Manage redirects, URL handles, 404 errors, and other site structure updates as the catalog evolves.

Own end-to-end product and collection onboarding, including variants, pricing, imagery, metafields, tags, publishing channels, and launch schedules.

Plan, schedule, test, launch, and remove promotional content while ensuring campaigns are accurately implemented and cleaned up after completion.

Configure and validate promotional mechanics such as discount codes, automatic discounts, scheduled pricing, bundles, gifts with purchase, and shipping thresholds.

Conduct detailed pre-launch QA and go-live verification using established checklists.

Maintain accurate product categorization, tagging, classification, and metafield data to support filtering, search, automated collections, and reusable page components.

Monitor the health of connected sales channels and product feeds, including Google Merchant Center, Meta, and the Shop app, and resolve errors or disapprovals.

Optimize on-site search through synonym management, zero-result query analysis, boost and bury rules, and merchandising of high-intent searches.

Improve category and collection structures based on customer navigation behavior and shopping patterns.

Maintain website accessibility practices, including alt text, color contrast, keyboard navigation, focus states, form labels, and appropriate heading structures.

Ensure website claims, disclosures, promotional messaging, and terms align with approved requirements.

Analyze GA4 and Microsoft Clarity data to identify customer friction, drop-off points, merchandising opportunities, and areas for improvement.

Produce recurring site performance reports and post-campaign analyses with actionable insights.

Act as the first point of response for site defects by triaging issues, reproducing problems, documenting findings, and escalating technical tickets with clear information.

Manage theme updates through staging and preview environments, coordinating reviews before publication and regression checks afterward.

Support on-site reviews and user-generated content, including widget placement, review syndication for new products, and Q&A moderation.

Develop and maintain clear SOPs and process documentation to improve operational consistency and team visibility.

Collaborate effectively across teams while driving results, optimizing workflows, and maintaining a strong customer focus.

Requirements

1–3 years of experience in e-commerce operations, digital merchandising, web production, or a closely related field.

Bachelor’s degree in Marketing, Business, or a related discipline, or equivalent practical experience.

Hands-on experience managing Shopify back-end operations, including SKUs, collections, variants, tags, metafields, and theme sections.

Familiarity with bulk product editing and sales channel feeds, particularly Google Merchant Center, Meta, and Shop app integrations.

Practical understanding of product sorting, promotional mechanics, including discounts, bundles, and gifts with purchase, and on-site search optimization.

Working knowledge of GA4 and Microsoft Clarity for identifying customer behavior, friction, and conversion opportunities.

Familiarity with WCAG 2.1 AA accessibility principles, including alt text, color contrast, semantic HTML, keyboard navigation, and related practices.

Strong attention to detail and a structured approach to pre-launch and promotional QA.

Ability to reproduce technical issues, document bugs clearly, and communicate effectively with engineering or technical teams.

Demonstrated ability to manage launch schedules, staging previews, promotional updates, and post-campaign cleanup.

Strong process documentation and SOP-writing skills.

Excellent organizational, analytical, and problem-solving abilities, with the ability to manage multiple priorities in a fast-paced environment.

Strong collaboration and communication skills, with a customer-first mindset and a focus on continuous improvement.

Proactive, action-oriented approach with the ability to adapt quickly to changing priorities and technologies.

Comfort adopting new technologies and experimenting with AI-powered tools and workflows.

Preferred: Hands-on experience using autonomous AI agents for direct-to-consumer e-commerce brands.

Preferred: Understanding of beauty-industry consumer needs and search behaviors, including hair-type diagnostics, ingredient compatibility, and routine-building.

Benefits

Annual salary of $60,000–$70,000 .

Medical, dental, and vision insurance.

Life insurance.

401(k) plan.

Additional optional insurance programs.

Paid vacation and sick time.

Quarterly hair product stipend to refresh favorite products and explore new ones.

Opportunity to work in a dynamic, technology-focused e-commerce environment.

Exposure to emerging AI applications and autonomous tools for digital commerce.

Collaborative, cross-functional culture with opportunities to make a measurable impact on customer experience and business performance.

Environment that values action orientation, adaptability, results, customer focus, and continuous process optimization.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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