Director, Product Strategy and Operations
Accountabilities Lead portfolio planning, product prioritization, governance, dependency management, and risk tracking, maintaining clear dashboards and prioritization frameworks for product leadership.
Coordinate Product Business Reviews and ensure product initiatives remain aligned with strategic objectives, investment priorities, and measurable outcomes.
Prepare and manage executive-, senior leadership team (SLT)-, and board-level product reporting, translating complex data into clear insights and actionable recommendations.
Own the product analytics and adoption strategy using tools such as Pendo, including instrumentation governance, dashboard development, usage analysis, and adoption insights.
Manage product intake and prioritization processes, ensuring requests are assessed consistently, decisions are documented, and customers receive appropriate follow-up.
Develop and operate the Customer Advisory Board framework, including agenda planning, customer insight collection, action tracking, and follow-through.
Maintain accurate mappings across use cases, product capabilities, prioritization frameworks, product-market fit indicators, and packaging or stock-keeping unit (SKU) structures.
Partner with Finance and go-to-market teams to analyze pricing, packaging, monetization, and overall product performance, identifying opportunities to improve commercial outcomes.
Enhance existing planning, KPI measurement, and reporting processes, improving their effectiveness without introducing unnecessary operational disruption.
Build and implement AI agents and automated workflows to generate reports, synthesize customer feedback, identify portfolio risks, and reduce repetitive Product Operations tasks.
Act as a trusted operating partner to product leadership by challenging weak assumptions or insufficient evidence, facilitating difficult decisions, and ensuring agreed actions are completed.
Establish reliable operating mechanisms that connect strategy, investment, execution, customer evidence, product adoption, and business performance.
Collaborate regularly with global teams and product leaders, maintaining effective communication and alignment across geographies and functions.
Requirements:
Significant experience in product strategy, Product Operations, or a closely related Product Management leadership role, with the judgment and expertise required to operate at director level.
Strong understanding of product portfolio management, strategic prioritization, governance, and cross-functional planning in a SaaS environment.
Experience working with SaaS business metrics, product performance indicators, adoption analytics, and executive reporting.
Familiarity with product analytics and instrumentation platforms such as Pendo, including the ability to translate usage data into actionable recommendations.
Knowledge of customer research, feedback management, product-market fit assessment, pricing strategy, packaging, and monetization analysis.
Demonstrated ability to work directly with senior executives and leadership teams while personally developing analyses, dashboards, and operational processes.
Practical experience using AI tools to build agents or automate workflows, particularly for reporting, research synthesis, risk detection, or operational efficiency.
Strong commercial judgment and the ability to evaluate business impact, challenge low-value initiatives, and focus resources on high-priority opportunities.
Excellent analytical and problem-solving skills, with the ability to identify gaps in evidence, clarify trade-offs, and support data-driven decisions.
Strong communication and stakeholder management skills, including the ability to present complex product and business information clearly to executive audiences.
A proactive, detail-oriented approach with a strong sense of ownership, accountability, and follow-through.
Ability to collaborate synchronously with product leadership and work effectively with globally distributed teams.
Professional fluency in written and spoken English, as interviews and internal business communication are primarily conducted in English.
Location requirement: Candidates must be based in India and authorized to work there.
Benefits:
Remote-first work arrangement within India.
Full-time employment in a senior product strategy and operations leadership role.
Opportunity to work closely with executive leadership and contribute to strategic product and business decisions.
Exposure to SaaS portfolio management, product analytics, monetization strategy, and AI-powered operational automation.
Collaboration with global teams across product, finance, and go-to-market functions.
Opportunity to improve product operating practices and influence strategic planning, customer adoption, and business performance.
Salary, healthcare coverage, retirement benefits, paid leave, bonuses, and other specific perks were not disclosed in the provided job description.
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