Director, Field Operations

Your tasks

• FieldOperationsStrategyandExecution:Developandimplementthefieldoperationsroadmap,includinglaunchmilestones,standardoperatingprocedures,governanceframeworks,servicelevels,andescalationprocesses.
• FieldForceReadiness:Coordinateonboarding,systemaccess,equipment,traininglogistics,rosteradministration,andongoingoperationalsupportincollaborationwithHR,IT,salesleadership,andexternalvendors.
• TerritoryandTargetingManagement:Operationalizefieldforcedesign,territoryalignments,healthcareprofessional(HCP)andhealthcareorganization(HCO)affiliations,accounthierarchies,targetlists,callplans,andphasedlaunchtransitions.
• CRMOwnershipandOptimization:ServeasthecommercialbusinessownerforVeevaVaultCRMfieldworkflows,overseeingrequirementsgathering,useracceptancetesting(UAT),softwarereleases,adoption,andongoingsupportinpartnershipwithITandDataStrategy.
• DataQualityandProcessAutomation:Maintainaccurateoperationaldataacrossaccounts,affiliations,assignments,andfieldactivitieswhileintroducingautomationandapprovedAI-enabledworkflowstoimproveefficiencyandconsistency.
• IncentiveCompensationAdministration:Manageincentivecompensationprocesses,includingeligibility,goalsetting,payoutvalidation,disputeresolution,governance,documentation,andfieldcommunications.
• AnalyticsandPerformanceManagement:PartnerwithCommercialAnalyticstosupporttargeting,segmentation,sizingassumptions,KPIdefinitions,dashboards,performancereporting,andregularbusinessreviews.
• Cross-FunctionalCollaboration:CoordinatewithSales,MarketAccess,Finance,HR,IT,Legal,Compliance,andAnalyticstoensurealignedexecution,operationalcontrols,incentiveplanapprovals,andeffectivechangemanagement.
• VendorandBudgetOversight:Managefieldoperationsvendors,budgets,deliverables,andservicequalitywhileimplementingstandardizedworkflows,documentation,andbusinesscontinuityplans.
• ScalableCommercialInfrastructure:Buildreliableoperationalcapabilitiesthatsupporttheinitiallaunchandcanevolvewithfuturecommercialexpansion,maintainingcomplianceandoperationalreadinessthroughoutgrowth.

Requirements

• Education:Bachelor'sdegreerequired;adegreeinbusiness,lifesciences,analytics,healthcare,orarelateddisciplineispreferred.
• ProfessionalExperience:Atleast10yearsofrelevantprofessionalexperience,withprogressiveresponsibilityinpharmaceutical,biotechnology,orlifesciencescommercialoperations,salesoperations,orfieldforceeffectiveness.
• LaunchExperience:Demonstratedexperiencesupportingpre-launchpreparationorcommercialproductlaunches,ideallyinvolvingspecialtypharmaceuticalsorcomplextherapeuticareas.
• CRMandCommercialTechnology:Hands-onexperiencewithcommercialCRMoperations,includingVeevaVaultCRM,Veevadataproducts,Salesforce,PowerBI,Tableau,orcomparableplatforms.
• FieldOperationsExpertise:Strongknowledgeofterritorymanagement,targetingdeployment,callplanning,incentivecompensation,fieldreporting,andoperationalgovernance.
• StrategicandOperationalExecution:Abilitytotranslatecommercialstrategiesintopracticalprocesses,systemrequirements,internalcontrols,andmeasurablebusinessoutcomes.
• LeadershipandCollaboration:Excellentcross-functionalleadership,communication,projectmanagement,analyticaljudgment,andstakeholdermanagementskills.
• VendorandProcessManagement:Experienceoverseeingexternalvendors,managingdeliverables,improvingworkflows,andbuildingstandardizedprocessesthatsupportbusinesscontinuityandscalability.
• ComplianceandDataPrivacy:Workingknowledgeofpharmaceuticalcompliancestandardsanddataprivacyrequirementsapplicabletocommercialfieldoperations.
• PreferredExperience:FamiliaritywithHCP/HCOaccounthierarchies,account-basedfieldteams,reimbursementsupportmodels,andspecialtypharmacyorpatienthub-relatedfieldinterfaces.
• AdditionalPreferredSkills:Experiencewithincentivecompensationgovernance,territoryalignmentplatforms,phasedfielddeployment,workflowautomation,andapprovedAI-enabledbusinessapplications.
• TravelRequirements:Willingnesstotravelupto10%basedonbusinessneeds.
• PersonalAttributes:Ahands-on,adaptableleaderwhocanoperateeffectivelyinalean,fast-movingenvironment,managecompetingpriorities,andbuildoperationalcapabilitiesfromthegroundup.

What we offer

• Competitive base salary: $190,000–$240,000 per year, depending on experience, skills, and geographic location.
• Additional compensation: Potential eligibility for performance-based bonuses and equity awards.
• Comprehensive healthcare: 100% employer-paid medical, dental, and vision insurance for employees and their dependents.
• Retirement savings: 401(k) plan with company matching contributions, with vesting after the first month following the employee's start date.
• Flexible time off: Flexible paid time off to support personal well-being and work-life balance.
• Parental leave: Generous parental leave benefits.
• Additional perks: Supplementary employee perks and benefits designed to support a positive workplace experience.
• Remote work: Remote position based in the United States, with travel of up to 10% as business needs require.
• Professional impact: The opportunity to shape commercial infrastructure, lead launch readiness, and contribute to the development and commercialization of innovative treatments for psychiatric and neurological conditions.

Other

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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