Director, Behavioral Health Network Engagement

Accountabilities: Complete remaining hiring and talent decisions for the Network Engagement team, including final team additions and contractor-to-FTE conversions, and establish a consistent weekly operating cadence.

Translate state-level priorities and risk plans from account management into specific, actionable execution plans for Network Engagement Leads, including named accounts, contact cadences, and defined service expectations.

Relaunch and scale the hub-and-spoke adoption model across priority states, owning provider-side engagement and referral growth while partnering with account management on hub relationships.

Design and continuously improve onboarding and adoption playbooks, defining what should be documented and tracked while leveraging AI to support documentation and system maintenance.

Identify and resolve execution gaps before they become escalations, working directly with account management to address priority and timeline disagreements.

Diagnose stalled provider relationships and accounts, determine appropriate corrective actions, and use AI-generated activity insights to identify areas requiring attention.

Represent network engagement with state agency partners and internal leadership, validating and refining AI-assisted status reporting and ensuring accurate communication of progress and risks.

Establish clear performance expectations, accountability mechanisms, and measurement approaches for the Network Engagement team.

Monitor network adoption, provider engagement, and referral trends to identify opportunities for improvement and ensure execution remains aligned with strategic priorities.

Build a scalable operating model that enables consistent execution across multiple states and strengthens the team's role as a trusted strategic execution partner.

Requirements:

5+ years of experience leading teams in a customer-facing, revenue-adjacent function such as implementation, customer success, account management, network management, or a similar environment.

Bachelor's degree or equivalent professional experience.

Proven ability to translate ambiguous strategic direction into clear, measurable, and actionable plans for a team.

Experience partnering with a separate revenue-owning organization to translate strategy into execution and resolve priority or timeline disagreements directly and effectively.

Demonstrated confidence in making people decisions, including hiring, team development, performance management, and role conversions.

Experience diagnosing why a repeatable operational or customer-engagement motion has stalled and determining what needs to change before relaunching it.

Strong fluency with AI tools used for tracking, reporting, documentation, synthesis, and operational workflows, with the ability to direct and validate AI-supported systems rather than manually build them.

Deep understanding of behavioral health delivery systems and state Medicaid or crisis-response programs, with the ability to distinguish meaningful state priorities from lower-value signals.

Strong negotiation and stakeholder-management skills, including the ability to influence more senior stakeholders while preserving productive relationships.

Forward-thinking and curious mindset with an openness to experimenting with emerging technologies and new operating approaches.

Strong analytical, problem-solving, and decision-making skills, combined with sound judgment and creativity.

Proven ability to perform effectively in fast-paced, high-growth, and rapidly evolving environments.

Ability to work effectively in a remote-first environment and maintain high-quality virtual collaboration.

Willingness and ability to travel periodically for work.

Benefits:

Competitive compensation package.

Health, dental, vision, and other employee benefits.

Opportunity to work in an innovative healthcare technology environment focused on improving behavioral and physical health outcomes.

Significant autonomy to build and scale a meaningful network engagement function.

Supportive, collaborative team environment with opportunities to work on strategic priorities.

Exposure to senior-level business priorities, strategic initiatives, investors, and advisors.

Opportunity to shape scalable operating models and leverage AI to transform how network engagement teams work.

Inclusive workplace culture that values diverse perspectives, collaboration, learning, and belonging.

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