Delivery Solutions Architect - Public Sector (SLED)

Accountabilities: Partner with Solutions Architects to understand use-case demand and develop comprehensive technical strategies for prioritized SLED customers.

Lead post-technical-win account strategies and execution plans across the majority of relevant workloads within strategic accounts.

Serve as the accountable technical leader for assigned customers and use cases, driving onboarding, enablement, production readiness, go-live, and healthy consumption.

Act as the primary contact for technical questions and issues related to production and go-live status, often supporting multiple use cases across large and complex organizations.

Coordinate Shared Services, User Education, Onboarding and Technical Services, Support, and specialized technical experts to address needs beyond the immediate scope of the role.

Develop and execute strategies for accelerating priority use cases into production, coordinating with Professional Services teams on engagement proposals and delivery plans.

Work with Product and Engineering teams to facilitate access to new innovations, private previews, upgrades, and other technical requirements.

Build comprehensive execution plans covering use-case progression, enablement and user growth, product adoption, optimization, executive governance, and ongoing customer investment.

Identify opportunities to improve adoption, cloud cost control, workload tuning, and overall platform optimization.

Establish executive and operational governance structures that maintain alignment across customer stakeholders and internal teams.

Provide regular internal and external updates on customer health, usage KPIs, investment status, risks, product adoption, and use-case progression.

Resolve complex technical escalations and create clarity and momentum across ambiguous or high-priority customer situations.

Requirements:

U.S. citizenship is required due to federal contract requirements and access to classified information.

7+ years of experience with technical project or program delivery in Data and AI environments, with the ability to contribute to technical discussions and architectural decisions with customers.

Programming experience with Python, SQL, or Scala.

Experience in a customer-facing pre-sales, technical architecture, customer success, consulting, or similar role.

Strong understanding of solution architecture for distributed data systems.

Ability to connect technical project deliverables with measurable business value and customer outcomes.

Proven experience with technical program or project management, including accountability for accounts, stakeholders, resources, and delivery.

Experience managing complex escalations and communicating effectively with senior customer executives.

Experience conducting open-ended discovery workshops, developing strategic roadmaps, performing business analysis, and delivering complex programs or projects.

Demonstrated track record of exceeding quotas, goals, or comparable performance objectives.

Strong stakeholder management, communication, strategic planning, and problem-solving skills.

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent professional experience.

Ability to travel up to 30% as required.

Ability to work with export-controlled technology or source code where applicable, subject to relevant government authorization requirements.

Benefits:

Local pay range of $180,000–$247,500 USD.

Potential eligibility for an annual performance bonus.

Potential eligibility for equity.

Comprehensive employee benefits and perks, with specific offerings varying by region.

Opportunity to work on complex Data and AI initiatives with strategic public-sector customers.

High-impact role combining technical architecture, program leadership, customer success, and commercial strategy.

Exposure to senior customer executives and cross-functional technical, product, services, and sales teams.

Remote work environment with travel of up to 30% when needed.

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