Coupa Tier 3 Systems Administrator

Your tasks

• Manage Tier 3 technical escalations: Act as the primary escalation point for complex incidents, configuration challenges, and system defects within the Coupa platform, ensuring timely resolution and minimal business disruption.
• Administer Coupa Sourcing: Manage and optimize sourcing functionality, including strategic sourcing events, bidding processes, and related workflows, to support efficient and effective procurement operations.
• Oversee contract lifecycle management: Administer the Coupa Contract Lifecycle Management (CLM) module, maintaining contract governance, streamlining approval workflows, and supporting compliance with organizational policies.
• Manage supplier information and relationships: Maintain supplier data accuracy and integrity, oversee supplier onboarding and ongoing record management, and ensure supplier management processes operate effectively.
• Optimize procurement workflows: Configure and support Coupa Procurement functionality, including requisitioning and purchasing processes, to improve usability, efficiency, and compliance with procurement policies.
• Lead implementation initiatives: Support and manage end-to-end Coupa implementation projects, covering planning, configuration, data migration, testing, deployment, user adoption, and post-launch stabilization.
• Ensure production system reliability: Monitor production operations, investigate recurring incidents, perform root cause analysis, and implement sustainable corrective actions to prevent future disruptions.
• Manage enterprise integrations: Configure, monitor, and troubleshoot integrations between Coupa, SAP ERP, and SAP Concur to maintain accurate data exchange and consistency across procurement, finance, and related business systems.
• Maintain system administration and security: Oversee user administration, role-based access configuration, system maintenance, and platform settings to support secure and reliable operations.
• Drive continuous improvement: Identify opportunities to enhance system performance, automate repetitive processes, improve procurement workflows, and align platform capabilities with evolving business needs.
• Collaborate with stakeholders: Work with business users, procurement teams, finance specialists, and technical stakeholders to resolve issues, prioritize enhancements, and translate complex requirements into effective technical solutions.

Requirements

• Professional experience: At least 8 years of professional experience in IT services, enterprise application administration, or related technical roles, with specialized expertise in Coupa platform administration and support.
• Coupa platform expertise: Strong hands-on experience administering and supporting Coupa, particularly the Sourcing, Contract Lifecycle Management (CLM), Supplier Management, and Procurement modules.
• Tier 3 production support: Demonstrated experience handling complex production incidents, advanced troubleshooting, root cause analysis, system configuration issues, and critical escalations in enterprise environments.
• Enterprise systems integration: Proven experience supporting and troubleshooting integrations between Coupa and SAP ERP, as well as SAP Concur, with an understanding of data consistency and cross-system dependencies.
• Coupa administration: Strong knowledge of user management, role configuration, platform settings, system maintenance, access controls, and operational support procedures.
• Implementation and deployment experience: A successful track record of participating in or leading major Coupa implementation projects, including requirements gathering, configuration, data migration, testing, go-live, and post-implementation support.
• Technical problem-solving: Strong analytical and troubleshooting abilities, with the capacity to investigate complex system behaviors, identify underlying causes, and implement reliable, long-term solutions.
• Business process understanding: Ability to understand enterprise procurement workflows, sourcing activities, contract governance, supplier management, and purchasing operations.
• Requirements analysis: Demonstrated ability to translate complex business requirements into practical technical configurations and system enhancements while balancing operational needs and platform capabilities.
• Data integrity and security: Knowledge of data management principles, access controls, system security, and governance practices required to maintain reliable enterprise applications.
• Communication and collaboration: Strong written and verbal communication skills, with the ability to work effectively with technical teams, procurement professionals, finance stakeholders, and business users.
• Ownership and continuous improvement: A proactive, detail-oriented approach to incident resolution, system optimization, stakeholder management, and the ongoing improvement of enterprise procurement technology.

What we offer

• Competitive annual salary: Compensation ranging from ₹15–18 lakh per annum (LPA), as indicated in the original job listing.
• Remote work flexibility: Fully remote work arrangement within India, offering flexibility in managing your work environment.
• Full-time employment: A full-time opportunity within the IT services sector.
• Enterprise technology exposure: The opportunity to work with enterprise procurement systems and integrations involving Coupa, SAP ERP, and SAP Concur.
• Technical career development: Opportunities to deepen expertise in procurement technology, enterprise application administration, production support, and systems integration.
• Project ownership: Exposure to major implementation initiatives, complex technical escalations, and platform optimization projects.
• Cross-functional collaboration: Work with procurement, finance, IT, and business stakeholders to deliver solutions that improve enterprise operations.

Other

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