Content and Training Specialist, Clinical Indication

Accountabilities Curate, create, maintain, and update internal clinical reference materials, including SOPs, quick reference guides, workflow documentation, and other operational resources.

Develop educational and training content that supports onboarding, ongoing development, and consistent execution across clinical support teams.

Deliver virtual, hybrid, or in-person training sessions for genetic counselors, genetic counselor assistants, and other clinical support professionals.

Assess training effectiveness, identify knowledge gaps, and recommend retraining, workflow reinforcement, or other improvement opportunities.

Support quality assurance initiatives, including audit readiness, documentation updates, and corrective and preventive actions.

Serve as a clinical subject matter expert on cross-functional initiatives involving workflow optimization, system improvements, and operational enhancements.

Partner with laboratory and clinical teams to ensure educational materials and workflow documentation accurately reflect current practices and operational standards.

Support clinical process improvement initiatives designed to increase efficiency, reduce errors, improve consistency, and enable scalable operations.

Provide education, guidance, and ongoing support to new clinical team members and trainees.

Collaborate across clinical, laboratory, quality, and operational functions to identify workflow gaps and develop practical solutions.

Ensure content and training activities comply with applicable policies, regulatory requirements, and relevant clinical and laboratory standards.

Contribute to additional team and organizational initiatives as needed, adapting responsibilities as operational priorities evolve.

Requirements

8–10+ years of experience working in a clinical genetic testing laboratory environment.

Master of Science or Master of Arts degree in Genetic Counseling from an ACGC-accredited program or equivalent.

Board certification or board eligibility in Genetic Counseling through ABMGG or ABGC.

Eligibility to work in the United States without restrictions.

In-depth knowledge of clinical and laboratory genetics and the ability to translate complex scientific concepts into clear, practical information.

Strong understanding of regulatory and quality standards relevant to genetic testing laboratories, including CLIA and CAP requirements.

Excellent written and verbal communication skills, with the ability to create clear, accurate, and engaging educational materials.

Exceptional organizational skills and attention to detail, particularly when managing clinical content, documentation, and workflow resources.

Ability to work independently while collaborating effectively with clinical, laboratory, quality, and operational stakeholders.

Proficiency with learning management systems, document management platforms, and standard computer applications.

Experience developing or delivering clinical training content in a laboratory, healthcare, or operational environment is preferred.

Experience supporting quality assurance, audit preparation, documentation updates, or corrective and preventive actions is preferred.

Experience contributing to workflow optimization, process improvement, or cross-functional system enhancement initiatives is preferred.

Strong problem-solving skills, adaptability, and a quality-focused mindset.

Benefits

Remote work environment within the United States.

Opportunity to contribute to clinical education, quality, and process improvement initiatives with meaningful operational impact.

Collaborative environment involving clinical, laboratory, quality, and operational teams.

Opportunities to develop and deliver professional training and educational programs.

Exposure to cross-functional projects focused on workflow optimization, operational scalability, and system improvements.

Professional environment supporting continuous learning and development.

Occasional travel or onsite attendance for training, meetings, or operational needs.

Equal opportunity workplace committed to an inclusive and diverse workforce.

Reasonable accommodations available during the application process for qualified individuals.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

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