Contact Center Coordinator

Accountabilities: The Contact Center Coordinator will support daily operations by managing communication, coordinating resources, and ensuring high-quality service experiences. The role requires attention to detail, responsiveness, and the ability to manage multiple priorities while supporting caregivers, clients, and internal stakeholders.

Serve as a primary point of contact for caregivers, clients, and internal teams, providing timely and professional assistance.

Confirm caregiver attendance for scheduled visits and help ensure clients receive consistent and reliable support.

Coordinate scheduling adjustments, caregiver absences, and staffing solutions for active cases.

Respond to urgent escalations and client concerns while ensuring appropriate follow-up and resolution.

Support incident reporting processes and maintain accurate documentation within company systems.

Collaborate with cross-functional teams to address inquiries and provide guidance on policies and procedures.

Maintain detailed records of calls, requests, resolutions, and operational updates.

Assist with quality assurance activities, including reviewing calls and documentation for accuracy and service standards.

Requirements:

The ideal candidate is a highly organized and empathetic professional with customer service experience and the ability to manage sensitive information. Success in this role requires strong communication skills, adaptability, and the ability to remain effective in a high-volume remote environment.

High school diploma or GED required.

Previous customer service experience, including experience working remotely.

Experience with scheduling, workforce coordination, or contact center operations preferred.

Strong verbal and written communication skills with the ability to interact with diverse populations.

Excellent organizational skills and the ability to manage multiple priorities simultaneously.

Strong attention to detail and problem-solving abilities.

Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA requirements.

Proficiency with Microsoft Office tools.

Flexibility to work weekends and holidays as needed.

Ability to work independently while collaborating effectively with distributed teams.

Benefits:

Competitive hourly pay range of $18.00–$20.00 per hour.

Remote work opportunity.

Medical, dental, and vision insurance options.

401(k) retirement plan.

Paid time off and paid holidays.

Employee assistance program and wellness resources.

Career development and advancement opportunities.

Supportive work environment focused on employee well-being and work-life balance.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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