Consultor Sênior GLPI
Accountabilities: Act as a trusted advisor to the client, developing a thorough understanding of business needs and translating them into clear, actionable requirements for technical teams.
Serve as the primary bridge between business stakeholders and technology teams, maintaining alignment on expectations, proposed solutions, priorities, and deliverables.
Support the implementation strategy and ongoing evolution of the GLPI platform, with a primary focus on the IT Service Management (ITSM) module.
Lead requirements discovery, refinement, and prioritization activities, adopting a consultative approach focused on business value and measurable outcomes.
Manage and organize the requirements backlog, supporting the planning and prioritization of enhancements and new platform capabilities.
Monitor the development lifecycle to ensure that delivered solutions meet agreed requirements, quality standards, and project timelines.
Contribute to functional architecture discussions, ensuring that proposed solutions follow best practices and align with the relevant ServiceNow framework and platform standards, without taking on the formal role of architect.
Facilitate stakeholder meetings, including requirements workshops, refinement sessions, progress updates, status reports, and executive presentations.
Identify opportunities for continuous improvement, process automation, and operational optimization within the platform.
Work closely with the client in a functional consulting and product ownership capacity, maintaining a strong focus on business priorities, stakeholder satisfaction, and results.
Promote collaboration across business and technical teams to ensure effective communication, timely decisions, and successful delivery of initiatives.
Requirements:
Solid professional experience as a GLPI Consultant, particularly with the IT Service Management (ITSM) module.
Proven experience acting as an interface between business stakeholders and technical teams, translating business needs into functional requirements.
Strong background in requirements gathering, backlog management, demand analysis, and the planning of platform enhancements.
Excellent communication and stakeholder management skills, with the ability to engage effectively with both technical professionals and executive-level decision-makers.
Strategic and analytical thinking, with the ability to evaluate business challenges and recommend solutions aligned with organizational objectives.
Experience working in complex corporate environments involving multiple teams, stakeholders, and interconnected processes.
Strong facilitation and problem-solving skills, including the ability to lead discussions, manage competing priorities, and build consensus around proposed solutions.
A consultative mindset, with a focus on continuous improvement, business value, and measurable outcomes.
Ability to work independently in a fully remote environment while maintaining close collaboration with client stakeholders and delivery teams.
Desirable: Knowledge of additional GLPI modules and their applications across different business processes.
Desirable: ITSM module certification.
Desirable: Experience with portals and front-end frameworks such as React or Angular.
Benefits:
Fully remote work: The flexibility to work remotely from Brazil.
Full-time employment: A full-time position offering the opportunity to contribute to ongoing technology and service management initiatives.
Strategic client engagement: Work directly with a retail-sector client, helping shape ITSM solutions and improve business processes.
Professional growth: Expand your expertise in GLPI consulting, ITSM, functional solution design, and requirements management.
Cross-functional collaboration: Partner with business stakeholders, technical teams, and decision-makers in a complex corporate environment.
Continuous learning: Access opportunities to develop technical knowledge, share expertise, and strengthen consulting capabilities.
Inclusive work environment: Join a professional environment that values diversity, respect, ethics, collaboration, and continuous development.
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