Cloud Operations Manager

Your tasks

• TeamLeadershipandDevelopment:Leadanddevelopatechnicaloperationsteam,overseeingrecruitment,onboarding,coaching,performanceevaluations,workforceplanning,andcareerprogression.Establishclearexpectations,buildemployeecapabilities,andsupportrelevanttrainingandcertificationgoals.
• CloudOperationsandServiceDelivery:Overseeday-to-dayoperationsforeitheratechnicalsupportteamoranadvancedadministrationandengineeringteam,ensuringreliableservicedelivery,effectiveworkloadmanagement,appropriateresourceallocation,andconsistentachievementofserviceobjectives.
• IncidentandEscalationManagement:Monitorticketqueues,backlogs,responsetimes,andescalations.Coordinatemajorincidentresponseandensureincident,problem,andchangemanagementprocessesfollowestablishedITILpracticesandservicecommitments.
• OperationalPlanningandCoverage:Managestaffinglevels,schedules,capacityplanning,and24/7servicecoverage,includingshiftassignmentsandon-callrotations.Maintainoperationalcontinuityandprovideleadershipsupportduringabsences,criticalincidents,andotherbusinesscontinuitysituations.
• PerformanceMonitoringandContinuousImprovement:AnalyzeoperationalKPIs,includingSLAattainment,ticketaging,resolutiontimes,escalationrates,changesuccess,andcustomersatisfaction.Identifyrootcauses,implementcorrectiveactions,anddriveimprovementsinservicequality,efficiency,andscalability.
• TechnicalGovernanceandDocumentation:Maintainstandardoperatingprocedures,technicaldocumentation,escalationpaths,andclient-specificrunbooks.Ensureteammembersareproperlytrained,authorized,andassignedtoworkinaccordancewithclientrequirementsandapplicablecompliancestandards.
• AutomationandInnovation:Identifyopportunitiestoimproveservicedeliverythroughscripting,automation,monitoringoptimization,AI-assistedworkflows,andimprovedknowledgemanagement.
• Cross-FunctionalCollaboration:PartnerwithClientSuccess,ProfessionalServices,SecurityOperations,Compliance,andotheroperationalleaderstocoordinatepriorities,supportclienttransitions,managerisks,anddeliveraconsistentclientexperience.
• StakeholderCommunication:Communicateserviceperformance,operationalrisks,incidentupdates,improvementplans,andrecommendationstotechnicalteams,internalleadership,andclientstakeholders.
• ComplianceandSecurity:Supportaudits,evidencecollection,remediationactivities,andsecureoperatingpracticesacrossregulatedclientenvironments.Ensureoperationalproceduresalignwithrelevantsecurityandcompliancerequirements.

Requirements

• ProfessionalExperience:Atleastfiveyearsofexperienceincloudoperations,infrastructureoperations,managedservices,technicalsupport,engineering,orservicedelivery,includingaminimumofthreeyearsdirectlymanagingtechnicalteams.
• CloudandTechnicalExpertise:StrongworkingknowledgeofMicrosoftAzureinfrastructureandcloudoperations,withsufficienttechnicaldepthtoguidetroubleshooting,administration,engineering,andsupportactivities.
• PeopleManagement:Demonstratedexperiencerecruiting,onboarding,coaching,evaluating,anddevelopingtechnicalprofessionals.Abilitytoestablishclearperformanceexpectations,createdevelopmentplans,andfosteremployeeengagementandcareergrowth.
• ServiceManagement:Experiencemanagingtechnicalservicedeliveryina24/7environment,includingstaffing,capacityplanning,ticketprioritization,escalationmanagement,incidentresponse,problemresolution,andchangecontrol.
• OperationalExcellence:Abilitytomaintaineffectiveoperatingprocedures,technicaldocumentation,clientrunbooks,andescalationprocesseswhileensuringconsistentservicequalityandadherencetoservice-levelagreements.
• AnalyticalandProblem-SolvingSkills:Proficiencyininterpretingoperationaldata,identifyingtrendsandrootcauses,managingrisks,andimplementingsustainableimprovements.ExperiencetrackingKPIsandtranslatingperformanceinsightsintoactionableplans.
• CommunicationandLeadership:Excellentwrittenandverbalcommunicationskills,withtheabilitytoexplaintechnicalissuesclearly,deliverincidentupdates,presentperformancereports,andinfluencestakeholdersatdifferentorganizationallevels.
• CollaborationandAdaptability:Abilitytoworkeffectivelyacrosstechnicalandbusinessfunctions,coordinatecompetingpriorities,andmaintainsoundjudgmentunderpressure.Comfortableoperatinginafast-pacedenvironmentwhilebalancingclientneeds,employeedevelopment,andbusinessobjectives.
• SecurityandCompliance:AbilitytopassafederalbackgroundinvestigationforPublicTrustFitnessandsupportsecureoperationsinregulatedenvironments.
• PreferredQualifications:Experiencewithmanagedserviceproviders,particularlyMicrosoftAzure-focusedenvironments;MicrosoftAzurecertificationssuchasAZ-104orAZ-305;ITIL4FoundationoradvancedITILcertification;andfamiliaritywithAzureLighthouse,AzureMonitor,AzureArc,AzurePolicy,AzureAutomation,PowerShell,orAIOps.
• AdditionalAssets:ExperiencesupportingFedRAMP,HIPAA,HITRUST,orIRS-1075environments;leadingdistributedteamsacrossmultipletimezones;workingwithplatformssuchasServiceNoworZendesk;andapplyingAI-enabledtoolstoimproveoperationalworkflows.
• Education:Relevanttechnicaleducationorequivalentprofessionalexperienceisbeneficial.

What we offer

• Competitive Compensation: Salary commensurate with experience, skills, and qualifications.
• Performance-Based Incentives: Eligibility for additional compensation through a performance-based bonus program.
• Retirement Savings: 401(k) plan with a 100% employer match on employee contributions up to 4% of salary.
• Health Coverage: 100% employer-paid employee health, dental, and vision insurance premiums.
• Insurance Protection: Company-paid life insurance, accidental death and dismemberment (AD&D), and short- and long-term disability coverage.
• Paid Time Off: Three weeks of PTO for vacation, personal time, or sick leave.
• Paid Holidays: 11 paid holidays annually.
• Community Involvement: Paid community service leave to support volunteering and charitable initiatives.
• Employee Recognition: Recognition and rewards for outstanding performance and meaningful contributions.
• Remote Flexibility: Full-time remote work from within the United States, with the option to work from a company office when located nearby.
• Professional Development: Opportunities to strengthen technical expertise, develop leadership capabilities, and pursue relevant industry certifications.
• Collaborative Environment: A team culture emphasizing accountability, continuous improvement, thoughtful collaboration, and professional growth.

How to apply

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

Other

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