Client Virtualization Lead

Accountabilities: Lead the architecture, design, implementation, management, and continuous improvement of client virtualization technologies, with a primary focus on Citrix.

Define and execute strategic roadmaps for client virtualization services, aligning technology decisions with evolving business requirements.

Lead L2 and L3 support activities in collaboration with managed service providers and act as the primary escalation point for complex technical issues.

Oversee the complete lifecycle of virtualization environments, from deployment and provisioning through upgrades, transformation, migration, and decommissioning.

Manage application and desktop provisioning across supported virtualization platforms and technologies.

Establish strong operational practices, prioritizing work effectively and maintaining high standards across support and engineering teams.

Facilitate Scrum processes, coordinate team activities, and promote effective collaboration across technical stakeholders.

Lead incident and problem management activities using IT service management and event-management practices.

Monitor system health, performance, security, and user experience, identifying opportunities for optimization and continuous improvement.

Ensure vulnerabilities are identified, prioritized, and remediated within established SLA timelines.

Create and maintain comprehensive technical documentation, including SOPs, architecture diagrams, RACIs, runbooks, and operational procedures.

Deliver actionable service metrics and insights to support operational decisions and communicate project progress and outcomes to senior leadership.

Requirements:

8+ years of experience implementing, managing, and supporting Citrix Virtual Apps and Desktop Services (CVAD).

At least 2 years of hands-on experience with Azure Virtual Desktop (AVD) and Windows 365.

Proven experience supporting transformation and migration initiatives driven by changing business requirements.

Strong expertise in Citrix Cloud and related virtualization technologies and ecosystems.

Experience with Windows 365, Azure, AWS, NetScaler, thin clients, and associated infrastructure is highly valuable.

Experience leading teams composed of managed service providers, contractors, or full-time employees is preferred.

Demonstrated ability to lead large-scale technical projects and provide clear reporting to senior stakeholders.

Strong understanding of performance optimization, employee experience, system health, and service quality.

Experience delivering meaningful and actionable service metrics.

Familiarity with server support, desktop support, and telecommunications environments is an advantage.

Strong knowledge of ITSM, incident management, problem management, vulnerability management, and operational governance.

Excellent communication, prioritization, stakeholder management, and technical leadership skills.

Ability to balance strategic architecture responsibilities with operational execution in a complex enterprise environment.

A security-first mindset and strong focus on reliability, user experience, and continuous improvement.

Comfortable working collaboratively with internal teams, managed service providers, and senior business stakeholders.

Benefits:

Hybrid work model based in Bangalore, India .

Opportunity to lead enterprise-scale client virtualization architecture and transformation initiatives.

Exposure to a broad technology ecosystem including Citrix Cloud, Windows 365, Azure Virtual Desktop, AWS, Azure, NetScaler, and thin-client environments.

Strategic and technical leadership responsibilities with visibility across business and technology teams.

Opportunities to lead large projects and collaborate with managed service providers and senior stakeholders.

Inclusive workplace committed to equal employment opportunities and professional integrity.

Opportunity to contribute to technology solutions supporting healthcare professionals and improving people's lives.

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