AVP, Technology Strategy and Operations

Accountabilities: Operate and continuously improve the CIO Office rhythm, including leadership meetings, strategic reviews, planning sessions, quarterly checkpoints, and governance forums.

Prepare executive agendas, briefing materials, presentations, speaking points, pre-reads, decision-support documents, and leadership communications.

Maintain action logs, decision registers, commitment trackers, and follow-up mechanisms to strengthen accountability and ensure commitments move to completion.

Coordinate with technology leaders and key stakeholders to facilitate decision follow-through, resolve bottlenecks, and surface issues requiring executive attention.

Own the preparation, coordination, and quality control of monthly Technology & Delivery KPI reporting, dashboards, and scorecards.

Analyze performance data, identify trends and risks, and translate complex operational information into concise, actionable executive insights.

Prepare materials for senior management reviews, strategic councils, board updates, supervisory committee presentations, and other executive forums.

Translate CIO and enterprise priorities into clear execution themes, milestones, owners, and measurable outcomes.

Operate the technology governance framework, including governance forums, agendas, pre-reads, decisions, minutes, action tracking, and follow-up.

Partner with PMO leadership to strengthen portfolio visibility, prioritization, reporting quality, escalation practices, and governance maturity.

Identify cross-functional dependencies, resource conflicts, execution risks, and unresolved decisions, framing options and recommendations for leadership.

Support annual operating plans, quarterly business reviews, strategic planning, leadership goal-setting, and portfolio prioritization.

Develop executive-ready narratives from complex technical, operational, and project information, ensuring communication is clear and appropriately tailored to the audience.

Drive accountability across leadership teams by tracking commitments, facilitating follow-through, and surfacing competing priorities or coordination gaps.

Lead or coordinate strategic technology initiatives involving areas such as AI governance, data management, knowledge management, digital banking, PMO maturity, technology governance, and organizational effectiveness.

Represent CIO priorities and intent in selected forums when delegated and maintain alignment across technology and business stakeholders.

Conduct research, analysis, benchmarking, and synthesis to support strategic recommendations and organizational decisions.

Ensure technology operations and departmental activities remain aligned with applicable organizational policies, industry requirements, regulations, and governance standards.

Requirements

8–12 years of relevant experience in technology operations, business operations, strategy, PMO leadership, management consulting, governance, transformation, portfolio management, or executive office operations.

Bachelor’s degree in business administration, technology management, information systems, organizational leadership, finance, or a related discipline preferred.

MBA or other relevant graduate degree is a plus.

Experience supporting senior executives, executive leadership teams, governance forums, organizational change, and enterprise-level decision-making.

Experience creating executive presentations, KPI reporting, board-level materials, dashboards, scorecards, or strategic planning materials.

Experience in financial services, banking, credit unions, technology, consulting, or another regulated environment is preferred.

Strong understanding of technology delivery, service operations, governance, portfolio management, risk, and organizational effectiveness.

Exceptional executive synthesis skills, with the ability to turn complex, ambiguous, or incomplete information into clear narratives, options, recommendations, and decisions.

Strong business acumen and the ability to connect technology operations and strategic priorities to broader organizational outcomes.

Demonstrated ability to influence stakeholders and drive accountability without relying exclusively on formal authority.

Excellent written and verbal communication skills, including executive-level presentation, facilitation, and stakeholder management.

Strong analytical, problem-solving, organizational, prioritization, and project coordination capabilities.

Ability to manage multiple executives, priorities, deadlines, and cross-functional initiatives in a fast-paced environment.

High degree of discretion, professionalism, confidentiality, judgment, and executive presence.

Strong initiative, self-direction, adaptability, and ability to learn specialized applications and systems quickly.

Proficiency with Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and collaboration platforms.

Experience with Power BI, Smartsheet, Jira, ServiceNow, portfolio management tools, or dashboarding platforms is preferred.

Strong collaboration skills and the ability to communicate effectively with stakeholders at all organizational levels.

Ability to demonstrate a growth mindset, change-ready leadership, responsibility, problem solving, technology and data fluency, diversity and inclusion, communication excellence, and strong business acumen.

Ability to work extensively at a computer for extended periods and participate in meetings and presentations through telephone and digital platforms.

Ability to occasionally push, pull, or carry items weighing up to approximately 20 pounds.

Benefits

Base salary range varies by geographic zone:

Zone 1: $141,728–$194,876

Zone 2: $128,972.48–$177,337.16

Zone 3: $119,051.52–$163,695.84

Zone 4: $113,382.40–$155,900.80

Eligibility for a Corporate Incentive Plan with an annual incentive opportunity of 0–8% of incentive-eligible earnings , based on institutional and individual performance.

Bonus/incentive opportunities for eligible employees.

401(k) retirement plan with an 8% company contribution .

Medical, dental, and vision insurance for employees and eligible dependents, with the employer paying 80% of premiums.

Paid time off and paid sabbatical opportunities.

Tuition reimbursement to support ongoing professional development.

Remote work arrangement within the United States.

Opportunities to work directly with senior technology and business leaders on enterprise-level initiatives.

Professional environment emphasizing work-life balance, mutual respect, collaboration, and employee voice.

Equal opportunity workplace with reasonable accommodations available for qualified individuals with disabilities.

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