Associate Director, Program Management

Accountabilities

• Lead strategic program execution: Initiate, define, and communicate program objectives aligned with organizational priorities, translating strategic vision into actionable plans, milestones, timelines, deliverables, and success metrics.
• Oversee end-to-end program delivery: Manage complex, multi-year initiatives throughout the full product development lifecycle, including Discovery, Definition, Development, and Launch, ensuring clear scope, quality standards, timelines, and accountability.
• Coordinate cross-functional workstreams: Drive collaboration across Product, Engineering, Content, Design, Marketing, Customer Success, Sales, and other business functions to ensure consistent execution and alignment.
• Manage risks and dependencies: Identify, assess, and mitigate program risks, issues, and interdependencies while balancing scope, cost, time, and quality considerations.
• Facilitate strategic decision-making: Lead program checkpoints, phase transitions, and stakeholder discussions, ensuring shared understanding of priorities, requirements, acceptance criteria, and critical trade-offs.
• Strengthen go-to-market readiness: Partner with Product Marketing, Sales, Customer Success, Professional Learning, and Operations teams to prepare for product launches through coordinated timelines, messaging, training, implementation planning, and customer-facing resources.
• Ensure communication and transparency: Provide stakeholders with accurate and timely program updates, including progress reports, timelines, decision logs, risk registers, feature updates, and key milestones.
• Bridge Product and GTM teams: Ensure downstream teams understand product functionality, customer value, development progress, and launch expectations throughout the product lifecycle.
• Lead and develop talent: Manage, mentor, and support a team of program managers, encouraging professional development, accountability, and continuous improvement.
• Drive operational excellence: Establish and promote program management standards, methodologies, tools, templates, and performance metrics while identifying opportunities to improve workflows and organizational efficiency.
• Promote continuous learning: Capture lessons learned, share best practices, and implement improvements that strengthen future program delivery.

Requirements

• At least 7 years of experience in program or project management, with a proven track record of leading complex, large-scale, cross-functional initiatives.
• Demonstrated experience collaborating with go-to-market functions, including Marketing, Sales, Enablement, Customer Success, and other customer-facing teams.
• Proven ability to manage products or programs throughout the entire development lifecycle, from early discovery and strategic planning through launch and post-launch optimization.
• Strong understanding of software development methodologies, content development processes, or integrated technology ecosystems combining hardware, software, and content.
• Experience managing and developing teams, preferably with direct people-management responsibility for project or program managers.
• Excellent strategic thinking, analytical reasoning, and structured problem-solving skills, with the ability to translate complex challenges into actionable solutions.
• Exceptional communication, presentation, and interpersonal skills, including the ability to influence stakeholders and drive decisions without direct authority.
• Demonstrated ability to navigate ambiguity, establish structure, and bring clarity and stability to complex, evolving environments.
• Strong organizational and project management capabilities, with a proactive approach to prioritization, execution, follow-through, and accountability.
• Practical experience with modern program management and collaboration tools such as Jira, Asana, Smartsheet, and Confluence.
• A collaborative, adaptable, and low-ego leadership style, with a strong commitment to teamwork and shared organizational goals.
• Previous experience in Educational Technology (EdTech), educational publishing, SaaS, or other technology-enabled product environments is strongly preferred.

Benefits

• Fully remote working arrangement within the United States.
• Full-time employment opportunity.
• Opportunity to lead strategic, high-impact programs with broad organizational visibility.
• Meaningful contribution to the development of innovative educational products and services that support educators and students.
• Collaborative, cross-functional working environment involving Product, Engineering, Marketing, Content, and Customer Success teams.
• Leadership opportunities, including the ability to mentor and develop a team of program management professionals.
• Opportunities for professional growth, strategic influence, and continuous learning.
• Exposure to large-scale product development initiatives and modern program management practices.
• Opportunity to contribute to operational improvements and shape program management standards across the organization.

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