Accountability and Safeguarding Coordinator
Accountabilities: Strengthen accountability systems: Support country teams in implementing and improving Complaint and Feedback Mechanisms (CFMs), monitoring accessibility, functionality, usage, complaint handling, follow-up, and corrective actions.
Support safeguarding and compliance: Assist with implementation and monitoring of safeguarding, PSEAH, child protection, compliance checklists, procedures, and action plans across international programs and partner organizations.
Coordinate training and capacity building: Help develop, maintain, coordinate, and deliver safeguarding and accountability training, onboarding activities, Communities of Practice, and compliance tracking.
Support investigations and case management: Assist with misconduct and safeguarding investigations through case tracking, confidential documentation, interview coordination, logistics, action-item monitoring, and secure record maintenance.
Administer accountability systems: Support FaceUp and related platforms through user access management, system maintenance, shared inbox monitoring, data imports, and basic troubleshooting.
Manage reporting and data: Produce reports, dashboards, and analyses covering complaints, trends, cases, and compliance, while supporting internal reporting, leadership updates, donor requirements, and audit readiness.
Coordinate projects and operations: Track timelines, deliverables, priorities, meetings, decisions, and follow-up actions while maintaining organized documentation and knowledge-management systems.
Develop communications and resources: Create and maintain reports, presentations, training materials, guidance, visual resources, and other materials that translate technical safeguarding concepts into accessible, practical information.
Support global collaboration: Work with country offices, regional teams, partners, HR, MEAL, advancement, and technical teams to coordinate implementation, communications, research, and follow-up.
Promote accessibility across contexts: Coordinate translation and contextual adaptation of materials, particularly French-language resources, to support consistent implementation across diverse operational environments.
Requirements:
Bachelor’s degree in international development, public administration, social sciences, or a related field.
3–5 years of relevant experience in project coordination, safeguarding, accountability, compliance, case management, investigations, or a related area.
International or cross-cultural experience , ideally working with field offices, global teams, partners, or distributed organizations.
Relevant safeguarding or accountability experience in humanitarian, development, nonprofit, faith-based, or similar environments is strongly preferred.
Strong project management and organizational skills , with the ability to manage multiple priorities, meet deadlines, work independently, and maintain high-quality deliverables.
Data and systems proficiency , including Microsoft Office and experience with data, case-management, project-management, and collaboration tools such as Teams, Asana, Power BI, FaceUp, or comparable platforms.
Strong analytical capabilities , with the ability to synthesize complex information and data into clear, actionable reports and recommendations.
Excellent written and verbal communication skills , including the ability to develop training and communication materials and explain technical concepts to non-technical audiences.
Strong interpersonal and collaboration skills , with the ability to build trust, foster consensus, and work effectively across diverse global and remote teams.
High discretion and confidentiality , particularly when handling sensitive complaints, investigations, safeguarding concerns, and case information.
Adaptability and technical curiosity , with the ability to quickly learn new systems, software, and digital tools and help others use them effectively.
Fluency in English is required; professional proficiency in French is strongly preferred.
Christian faith and mission alignment: Applicants should have a mature personal Christian faith, be committed to the organization's Christian mission, vision, and values, and be able to affirm and/or acknowledge its stated Christian beliefs and identity.
Benefits:
$28,000–$36,400 annual salary.
Remote work within an international programs environment.
Competitive benefits package for eligible full-time, regular employees.
Employee discount program.
Comprehensive employee well-being support, including programs focused on leadership, workplace culture, and whole-person health.
Opportunity to contribute to humanitarian, development, accountability, and safeguarding initiatives supporting vulnerable communities.
Exposure to diverse international teams, field offices, partners, and cross-cultural operating environments.
Opportunities to develop expertise in safeguarding, accountability, compliance, project coordination, data, and case-management systems .
Reasonable accommodations are available for individuals with disabilities to support participation in the workplace and employment process.
How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?
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