Account Compliance Manager

Your tasks

• AccountMonitoringandCompliance:Monitorsubscription-basedaccountstodetectunauthorizedaccess,illegalusage,andsuspiciousactivity.Implementappropriateaccountrestrictions,limits,andresetstopreventabuseandmaintaincompliancewithinternalpolicies.
• AccountRecoveryandManagement:Resetcompromisedaccounts,issuetemporarycredentials,andrestoresecureaccessforlegitimatecustomers.Identifyopportunitiestoretaincustomersandgenerateadditionalrevenuethroughappropriateupsellinginitiatives.
• CustomerandUserCommunication:Contactlegitimatecustomerstoexplainunauthorizedusage,clarifyaccountstatus,andresolveissuesprofessionally.Communicatewithunauthorizedusersregardingviolationsandinstructthemtodiscontinueprohibitedaccess.
• OnlineMonitoringandInvestigations:Monitoronlinemarketplaces,forums,andotherdigitalchannelsfortheillegalsaleordistributionofsoftware.Gatherrelevantevidenceandescalatefindingstotheappropriatelegalteamsorauthoritieswhennecessary.
• DataAnalysisandAbusePrevention:Analyzeusagereports,investigatesuspiciousactivity,identifyrecurringabusepatterns,andcontributetothedevelopmentofstrategiesthatstrengthenaccountsecurityandpreventfutureviolations.
• Cross-FunctionalCollaboration:Workwithcompliance,sales,legal,andotherinternalteamstoinvestigateincidents,shareinsights,refinedetectionmethods,andidentifypotentialleadsarisingfromaccountresetsandcomplianceactivities.
• DocumentationandReporting:Maintainaccuraterecordsofinvestigations,customercommunications,accountchanges,andresolutions.Ensureallactionscomplywithcompanypolicies,securitystandards,andapplicablelegalrequirements.
• MarketIntelligenceandProcessImprovement:Monitorindustrydevelopments,identifyemergingcompliancerisks,participateinrelevantindustryeventswhenneeded,andcommunicatefuturecomplianceneedsandrecommendationstomanagement.

Requirements

• Education:Abachelor'sdegreeinbusiness,informationtechnology,orarelatedfieldispreferred.
• ProfessionalExperience:Atleasttwoyearsofexperienceinaccountmanagement,compliance,customerservice,orarelatedposition.Experienceinsoftware,subscription-basedservices,ortheautomotiveaftermarketindustryisanadvantage.
• TechnicalSkills:ProficiencyinMicrosoftOfficeapplications,includingWord,Excel,PowerPoint,andOutlook.FamiliaritywithCRMplatforms,subscriptionmanagementsystems,accountadministration,andbasicinternetsecuritypracticesisbeneficial.
• AnalyticalandInvestigativeAbilities:Strongattentiontodetail,problem-solvingskills,andtheabilitytointerpretusagedata,identifysuspiciouspatterns,investigatepotentialviolations,andrecommendappropriatecorrectiveactions.
• CommunicationandConflictResolution:Excellentwrittenandverbalcommunicationskills,withtheabilitytoexplaincomplexissuesclearlyandprofessionallytocustomersandunauthorizedusers.Customerserviceexperienceandtheabilitytomanagedifficultconversationsarevaluable.
• ComplianceAwareness:Aworkingunderstandingofsoftwarecompliance,unauthorizeddigitaldistribution,internetsecurity,andrelevantpoliciesorregulations.Experiencedocumentingincidentsorreportingillegalonlineactivityisaplus.
• OrganizationandPrioritization:Theabilitytomanagemultipleinvestigations,deadlines,andcompetingprioritiesinafast-pacedenvironmentwhilemaintainingaccuratedocumentationandconsistentfollow-through.
• ProfessionalismandCollaboration:Aproactive,adaptable,anddiscreetapproachtohandlingsensitiveinformation.Candidatesshouldbecomfortableworkingindependentlywhilecollaboratingeffectivelywithcross-functionalteamsandcontributingtosharedcomplianceobjectives.

What we offer

• Competitive salary and benefits package.
• Fully remote work environment within the United States.
• Supportive, collaborative team culture.
• Opportunities for professional development and continuous learning.
• Career advancement opportunities within a growing technology business.
• The opportunity to contribute directly to software security, customer protection, and compliance improvement initiatives.

Other

How Jobgether works We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether?

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