Call Centre Agent

About This Role Design Union, a holding company involved in development, planning, and construction activities across Africa, is seeking a Call Centre Agent to manage customer calls and enquiries professionally, provide accurate information, and resolve customer issues. Key Responsibilities

Handle inbound and outbound customer calls Respond to enquiries about services, bookings, events, memberships, and offerings Attend to customer complaints and escalate issues when necessary Follow up on enquiries, leads, bookings, and customer requests Record customer interactions and feedback accurately Identify and convert potential sales opportunities Coordinate with relevant departments to resolve customer requests Maintain a professional and courteous telephone manner

Requirements

Bachelor's degree or equivalent Three years of experience in customer service, call centre, hospitality, or a related role Excellent communication and interpersonal skills Good listening, problem-solving, and follow-up skills Customer-focused, professional, and confident personality Ability to work under pressure and handle difficult customers professionally

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