Customer Service Clerk (m/f/d) - Part-time (30 hrs/week) (Specialist - Marketing/Sales/Distribution)

Jobactive GmbH stands for competence and passion in the most diverse areas of personnel management, whether it be personnel consulting, recruitment, or placement. We provide our renowned customers with our employees during personnel shortages and seasonal workload peaks.

Customer Service Clerk (m/f/d) - Part-time (30 hrs/week)

On behalf of an internationally leading specialty chemicals company, we are looking for reinforcement in Customer Service. Our client stands for innovation, sustainable solutions, and a strong market position in numerous industries worldwide. Your Tasks In this position, you will take on a central role throughout the entire order process - from the creation of quotations to the receipt of payment:

Creation of quotations as well as ensuring compliance with internal approval processes Processing of customer and sample orders within Europe, taking into account country-specific requirements Coordination of product availability in close cooperation with the Supply Chain Monitoring of incoming payments and support in clarifying open items in coordination with accounts receivable management Handling of returns, credit notes, debit notes, and cancellations in cooperation with relevant interfaces Clarification of shipping and processing issues as well as support in problem cases Maintenance and updating of master data as well as creation of order-related correspondence Documentation of all relevant processes within the framework of the order process

In the area of quality:

Recording and documentation of customer complaints according to internal quality requirements Support in the creation and distribution of specifications

Your Profile

Completed commercial training, ideally as an Industriekaufmann/-frau Experience in handling common IT systems, especially SAP Basic technical or chemical understanding is an advantage Good written and spoken English skills Structured and service-oriented way of working as well as strong teamwork skills High level of commitment, flexibility, and a good sense of priorities

What to Expect

An exciting field of activity in an internationally oriented environment Clear processes and professional structures A collegial team with close cooperation across various interfaces Opportunity to actively contribute to customer satisfaction and process optimization