Slovak Customer Support, Budapest

Your tasks

About the job Working within one of the organization’s campaigns the successful candidate will be responsible for providing comprehensive Voice and Email support to its Customers. This will range from offering end-user support to coordination with vendors, client problem management teams & other teams whilst delivering a high level of customer service and quality of service.

• Voice Support & Email technical Support to ensure closure as per ITIL Incident

Management process. Follow-up/ update ticket for every call to ensure timely closure. Call ownership, drive to resolution, and communication with customers.

• Perform Life Cycle of the Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey.
• Telephonic support to End Users and co-ordination with Vendors, Client Problem

The management team and other Towers.

• Proactive monitoring & Perform documented Escalation process.
• Troubleshooting on Application Support (Off Shelf or Customized)
• Troubleshooting on Printers & MFDs
• Troubleshooting VPN software and Collaboration tools
• Troubleshooting on Password Reset tools and Remote Control tools
• Troubleshooting of MS Windows & Office, Desktops, Laptops, iPAD Peripherals, and Networking
• Troubleshooting Application and Workplace IT & Communications & Collaboration

Support (including IP Telephony)

• Interaction with internal and external stakeholders

Requirements

Required Qualification

• Experience – Essential
• Exposure to a similar role for a minimum of 6 months.
• Native in Slovak
• Fluent in English, both oral and written.

Experience - Desirable

• 1 year or more experience in a similar role.
• Experience in Desktop support, application support
• Exposure to ITSM ticketing tools
• Working knowledge of ITIL framework.Skills and Knowledge
• Preferably –

CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST) Comp TIA PDI+ Microsoft Office Specialist (MOS) ITIL Service Desk Institute – Analyst.

• Excellent verbal and written communication skills.
• Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems, and printers.

How to apply

Please submit your CV and Cover letter in English.

Other

About Budapest As the capital city of Hungary, Budapest has a rich history, vibrant commerce, and excellent gastronomy. One of the most well-known cultures is their bath culture, there are thousands of visitors here to enjoy the local thermal water and sauna.