Norwegian Customer Support Agent in Sofia

Reference: COSO About Bulgaria: Bulgaria is one hour ahead of Norwegian time. Prices in Bulgaria are significantly lower than in Norway, among the lowest in Europe. A good meal can be had for around NOK 50. With 7 million inhabitants and a vast land area, it is easy to find deserted places if you drive around the country. The landscape ranges from beautiful strange in the Black Sea to canon suitable ski slopes, big cities, and mini villages that still offer culture and living conditions as 50-100 years ago. Bulgaria is vastly underestimated, and we want to strike a blow that it is a country in Europe you definitely MUST experience! The job: Great opportunities to work with the world's leading Booking brand. In this role, you will support various brands and be committed to staying aware of all brands and products and maintaining up-to-date knowledge of all processes to support our consumers. Do you want to have a weekend off? No problem! Our lines are open 10 am-7 pm Monday to Friday to help you find an excellent work-life balance! What do you need?

Unusually customer focused

Ability to communicate fluently in Norwegian in both oral and written communication styles and understand the market-specific dialects or accents

Deep and a solid understanding of the consumer culture in the Norwegian market

All training will be conducted in English, so an advanced language level is also required.

Computer knowledge and ability to navigate around a computer system

Committed to resolving customer inquiries by company values and brand image with the solution-driven mindset

Good telephone way and strong understanding of social media channels, and familiarity with best practices for social communication

Excellent soft skills, especially in:

Demonstrates empathy

Active listening skills

Communicates clearly

Provides concise and precise next steps

Building relationships with frustrated consumers

Stay calm in stressful scenarios

What do we offer?

Competitive salary

A bright, modern and exciting workplace with good staff facilities

Medical plan fully covered

Life insurance

Different opportunities for career development

Annual reward and recognition events

Holiday pay

Team and company events

Please submit your CV and Cover letter in English. If you have any questions, feel free to get in contact with our recruiter!