Norwegian Customer Service Agent for travel agency in Sofia, Bulgaria

Reference: COSO About Bulgaria:

Bulgaria is a historically rich country with a culture full of music, dance, and good food. There are many advantages to living in Bulgaria, including the climate, beaches, a fantastic landscape, a relaxed lifestyle, friendly people who make foreigners feel welcome, and low living costs.

Bulgaria is one hour ahead of Norwegian time. Prices in Bulgaria are significantly lower than in Norway, among the lowest in Europe. A good meal can be obtained for around 50 Kr. With 7 million inhabitants and a large land area, it is easy to find deserted places if you take a drive around the country. The landscape varies from beautiful beaches by the Black Sea, to great ski slopes, large cities, and small villages that still offer culture and living conditions as they were 50-100 years ago.

Bulgaria is known for giving a lot for the money and is a country worth experiencing.

The job: This job provides a great opportunity to work with the world's leading Booking brand. In this role, you will provide support to a range of brands and be committed to being aware of all brands and products, as well as maintaining updated knowledge of all processes to support our consumers. Do you want a weekend off? No problem! Our phone lines are open from 10-19 Monday to Friday to help you find an excellent balance between work and leisure!

We are looking for you who:

Are highly customer-focused

Speak fluent Norwegian, both orally and in writing, and understand dialects

Have a deep and solid understanding of the consumer culture in the Norwegian market

Have a high level of English. All training will be conducted in English.

Have good computer skills and the ability to navigate within computer systems.

Have good communication skills on the phone and a good understanding of social media channels

Excellent communication skills, such as:

Showing empathy

Active listening skills

Communicating clearly

Providing concise and precise next-step explanations

Building relationships with frustrated consumers

Staying calm in stressful situations

The company offers:

Competitive salary

A bright, modern, and exciting workplace with good employee facilities

Fully covered medical plan

Life insurance

Various opportunities for career development

Annual rewards and recognition events

Holiday pay

Team and company events

Please send CV and Application in English. If you have any questions, please feel free to contact our recruiter!