Czech Technical Support, Audi - Athens

Reference: TEGR About Athens: Athens is a city that combines ancient heritage with modern living, offering a unique and captivating atmosphere. Enjoy a lively nightlife, with bustling bars and clubs that come alive after sunset. Bask in the warm Mediterranean climate, with long summers and mild winters. Experience the genuine hospitality of the Greek people and the laid-back lifestyle. So leave Czech Republic now and start your new adventure in Greece, and add valuable work experience for the prestigeous car brand Audi to your CV!

Click here to read more about moving to Greece. *YOU NEED A EUROPEAN PASSPORT TO APPLY*

We Offer:

Work from modern offices in the vibrant city of Athens, surrounded by a dynamic and international team

Get 2 extra salaries per year (total of 14 salaries)

Performance bonuses

Good development opportunities within the company (supervisor, quality analyst, CSR2, trainer)

Relocation package (flight, airport pickup, and accomodation)

Private health package

Real estate agent on our account to help you find an apartment

Assistance in opening a Greek bank account, tax paperwork

The job:

Working in customer and IT support first of all means that you are the first point of contact between the customers and Audi. Therefore, you will be representing them as a company and providing professional technical support with whatever inquiries they have - everything from specific models, purchases, errors etc. Therefore, it is important that you are a problem-solving individual with a positive attitude. You will receive the necessary training before you start handling customers, but it is an advantage to have an interest in cars beforehand! Your daily work will include tasks like these:

Provide the highest level of support to our customers via phone and email on a range of issues

Give accurate, valid, and complete information by using the proper procedures

Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner

Meet and exceed our customer service quality goals, compliance regulations, and productivity targets

Create a great customer experience that people value and we are proud of

Be responsible for following the direction of the management and providing feedback

Your qualifications: 💭 You speak and write Czech at a native level and you are fluent in English (B2). 🎓 Experience in customer support is a plus but not a must.

💻 You have a basic understanding and level of computer handling skills. Excellent multitasking skills.

💪🏻 You have a desire to learn and advance, and be a curious investigator and problem solver.

🥇 Strong communication skills with excellent phone conversation skills, attentive listening skills. You have good interpersonal relationship building skills.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.