Guest Service Executive

Your tasks

• Assist with guests' check-ins and check-outs and verify guests' reservations
• Coordinate daily front office activities to ensure operational efficiency
• Maintain accurate room status information
• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
• Monitor guest satisfaction levels and feedback for service improvement
• Provide information and recommendations to guests on property's amenities and services
• Resolve guests' concerns and feedback to ensure guest satisfaction
• Other ad-hoc duties as and when assigned

Requirements

Job Requirements

• At least 1 year of experience in similar capacity
• Possess excellent communication and interpersonal skill
• Able to work in a fast-paced environment
• A good team player
• Able to work rotating shifts, weekends and public holidays

Other

Working Location: Central

JK Tan (R1875280) Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766) By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application. Only shortlisted candidates will be notified.