Customer Service Administrator

Customer Service Administrator

£31,000–£35,000 per year, depending on experience

Dunsfold, near Godalming, Surrey

Monday to Friday, Office-based, On-site parking

UK Lanyard Makers is looking for a Customer Service Administrator to answer customer enquiries, prepare quotes and keep customers up to date with their orders. We’re a small, female-led business based on a polo estate in Dunsfold, where we manufacture sustainable, British-made lanyards and wristbands. Our customers count on us for quality products, quick turnaround times and friendly service.

The role

As our Customer Service Administrator, you’ll be a day-to-day point of contact for customers. You’ll answer enquiries by phone and email, send clear and accurate quotes, and keep customers informed as their orders progress. You’ll also create shipping labels, handle filing and general office administration, and represent UK Lanyard Makers at up to two trade shows a year.

What you’ll bring

We’re looking for a Customer Service Administrator who enjoys speaking with customers and can write clear, friendly and professional emails. You’ll need good computer skills, familiarity with Microsoft 365 and the ability to juggle enquiries, quotes and admin tasks while keeping track of the details. You’ll also be comfortable using your initiative to resolve everyday queries. Familiarity with Adobe Photoshop, Adobe Illustrator, Sage, Amazon or shipping platforms would be an advantage.

Working with us

The Customer Service Administrator role offers the opportunity to learn new skills in a small manufacturing business. You’ll receive paid holiday and a pension, with on-site parking available. The role is based at our Dunsfold office Monday to Friday. As the office is in a rural location, you’ll need to be able to travel there reliably.

If you enjoy helping customers and keeping orders organised, we’d like to hear from you.