Customer Service Representative

Responsibilities:

Respond to customer inquiries via phone, email, chat, and in-person interactions. Handle customer complaints and provide appropriate solutions in a timely manner. Process orders, forms, applications, and requests accurately. Maintain detailed records of customer interactions and transactions. Provide information about products, services, pricing, and company policies. Escalate complex issues to the appropriate department when necessary. Follow up with customers to ensure issues have been resolved satisfactorily. Identify customer needs and recommend suitable products or services. Collaborate with internal teams to improve customer experience. Meet established customer service performance targets and KPIs.

Requirements:

A minimum of an OND, or equivalent qualification. Proven experience in customer service, sales support, or a related role. Excellent verbal and written communication skills. Strong problem-solving and conflict-resolution abilities. Ability to multitask and work in a fast-paced environment. Strong interpersonal skills and a customer-centric attitude.

Location: Port Harcourt, Obio-Akpor LG

Remuneration: NGN  100,000-150,000 Monthly