Hotel Front Office Manager

Front Office Manager - 7 Days Premium Hotel (PIK 2 Area)

Job Description We are seeking a dynamic and customer-focused Front Office Manager to join our team in PIK 2, Tangerang, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Train and motivate front office staff to deliver high-quality customer service.
• Manage guest complaints and resolve issues promptly and professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Monitor and optimize front office performance metrics and guest satisfaction scores.
• Manage department budgets and control expenses.
• Ensure compliance with brand standards and local regulations.
• Implement and maintain efficient front office procedures and systems.
• Develop and execute revenue management strategies to maximize occupancy and revenue.
• Stay informed about local attractions and events in PIK area to provide guests with valuable recommendations.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 5 years of experience in hotel front office operations, including 2 years in a managerial role.
• Proven leadership skills with the ability to train, motivate, and mentor team members.
• Excellent customer service skills and a passion for delivering exceptional guest experiences.
• Strong financial acumen and experience in budgeting and revenue management.
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite.
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices.
• Excellent problem-solving, decision-making, and conflict resolution abilities.
• Strong organizational and time management skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Fluency in English and Bahasa Indonesia. (Have Mandarin skill will be preffered)
• Familiarity with the local tourism industry and attractions in PIK area.
• Adaptability to changing priorities and ability to work well under pressure.
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management.

Skills: English Language, Hotel Reception, Teamwork, Communication Skills, Customer Service, Lobby Management, Chinese Language, Leadership, Leadership, Public Speaking, Administration, Microsoft Office, Hotel Management, Guest Relationship Management