Client Services Representative

Company Description Zimic Properties is a real estate company dedicated to helping individuals own affordable land in prime locations across Abuja, Nigeria. The company focuses on offering secure investments in both serene suburbs and vibrant city areas, tailored to different budgets and lifestyles. Zimic Properties is known for transparent and ethical service, providing clients with flexible payment plans that make land ownership more accessible. With expert guidance throughout the buying process and a focus on gated, secure communities, the team supports clients in confidently building their future in Abuja. Role Description The Client Services Representative is a full-time, on-site role based in Abuja. This position is responsible for responding to client inquiries in person, by phone, and online, providing clear information about available land options, pricing, and payment plans. The role involves guiding prospective buyers through the sales process, scheduling and coordinating site visits, and maintaining accurate records of client interactions and transactions. The Client Services Representative will collaborate closely with the sales and marketing teams to support campaigns, follow up on leads, and ensure a smooth client experience from first contact through purchase. The role also includes handling client concerns, escalating issues when needed, and consistently promoting Zimic Properties’ values of transparency, reliability, and customer-focused service. Qualifications

• Candidates should possess strong customer service and client relationship skills, including active listening, empathy, and a solution-oriented mindset.
• Candidates should possess effective communication skills, including clear spoken and written English, confident presentation abilities, and professional phone etiquette.
• Candidates should possess basic sales and negotiation skills, with the ability to explain products, handle objections, and support clients in decision-making.
• Candidates should possess organizational and administrative skills, such as maintaining records, managing appointments, and using CRM or basic office software.
• Candidates should possess problem-solving and attention-to-detail skills to manage client requests accurately and ensure a smooth transaction process.
• Relevant experience in real estate, property management, banking, or customer-facing roles is beneficial.
• A minimum of a diploma or bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.
• Familiarity with Abuja’s real estate market and local communities is an advantage.
• Ability to work on-site in Abuja, including occasional weekend or evening work as needed

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