Execute assigned tasks from superiors to support departmental goals and operational effectiveness
Maintain and enforce quality standards for personnel, equipment, facilities, and working methods to ensure consistent service excellence
Monitor work conditions, employee attitudes, service quality, and guest interactions to identify and resolve safety hazards promptly, minimizing potential losses
Supervise on-site operations by applying the reward and discipline system to enhance team performance and respond effectively to emergencies
Adhere to operating procedures by reporting irregularities, seeking guidance from superiors, and managing departmental emergencies with timely and appropriate actions
Track and control the usage of materials and resources to optimize cost savings and reduce unnecessary expenses
Prepare evaluation reports and conduct performance assessments of subordinates to support workforce development
Strategically arrange and adjust staff shifts and allocations to maximize productivity and prevent inefficient use of human resources
Compile and submit operational reports, propose corrective action plans, implement departmental directives, and communicate corporate values to team members
Collect and document customer feedback, support promotional activities, and contribute to achieving assigned business targets
