Wafer Fab Customer Technical Support Engineer
Job Summary
Provide the technical interface for customers through high-level communication, specification support, business development, and advocacy.
Responsibilities
- Deliver best-in-class technical support by resolving customer technical issues promptly and accurately
- Coordinate with internal teams to fulfill new customer requirements and respond to customer data inquiries efficiently
- Establish and maintain communication channels to understand customers’ current and future technical needs
- Interpret customer specification requirements to determine optimal qualification and production processes
- Collaborate with global teams to develop strategies and Quality Improvement Plans (QIP) that meet customer expectations
- Represent the company in customer meetings by preparing and delivering presentations that effectively communicate solutions and follow up on customer concerns
- Communicate company improvement projects and process changes to customers and coordinate customer qualification activities
Required competencies and certifications
- Bachelor’s or Master’s degree in Science or Engineering
- Proactive approach with strong customer focus
- Effective verbal and written communication skills in English
- Knowledge of database software, spreadsheet and statistical software, and project management techniques
Preferred competencies and qualifications
- Technical knowledge in material science
- Experience in customer-facing roles
- Ability to work collaboratively as a team player while managing multiple tasks with organization, analytical thinking, self-motivation, and flexibility
Other Information
Contact Details: K N Tan (Registration Number: R1768143) EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY) Job Reference No: 57AITS51