Mid-Level IT Support Analyst | Holding

Tradition and Modernity are the heart of our business. With the ability to anticipate trends, JHSF brings innovative solutions to the segments in which it operates, and we are looking for a Mid-Level Support Analyst to surprise and inspire, providing support to business areas, with expertise and passion in every process. Come join the team and transform with us!

Responsibilities and duties

• Ticket handling via TopDesk;
• Providing support to the company's board of directors;
• Ensuring service within SLA deadlines;
• Installation and maintenance of computers/notebooks.

Requirements and qualifications It is necessary that you have:

• Good organization;
• Knowledge of technical English;
• Ease of working in a team;
• 3 years of experience in the Support area;
• Knowledge of Office Pacote 2016, 2022 and 365;
• Good interpersonal skills (oratory and writing);
• Experience in level 1 and 2 support (on-site and remote);
• Knowledge of Windows 10 and 11 Operating Systems;
• Knowledge of other Softwares, such as: Autodesk and Adobe;
• Basic knowledge of LAN networks, VPN and structured cabling;
• Completed higher education in Computer Science, Information Technology and/or other related areas.

Additional information We offer:

• Partnership with Zenklub - discounts on therapy sessions;
• Partnership with Senac - discounts on courses;
• Health Plan with co-participation;
• Dental Plan;
• Vale Transporte;
• Vale Refeição;
• Life Insurance.