IT SUPPORT TECHNICIAN

Your tasks

• Manage and maintain servers, desktops, notebooks, printers, and other IT hardware.
• Perform daily, weekly, and monthly backups and restorations to ensure data integrity and availability.

• Handle front-end troubleshooting of network-related issues to maintain uninterrupted connectivity and performance.
• Ensure Anti-Virus software is up-to-date and monitor for any potential threats or vulnerabilities.

• Oversee user access control and file access rights, ensuring security protocols are followed.
• Administer CCTV and door access systems, ensuring security measures are in place and functioning.

• Ensure tasks and projects are completed within the set timeline and according to specifications.
• Test, debug, and document software applications and systems as needed.

• Provide technical support to end-users for any hardware and software issues, ensuring efficient problem resolution.
• Offer proactive IT support and troubleshooting across a variety of platforms.

• Maintain accurate and up-to-date documentation of all systems, procedures, and troubleshooting methods.
• Interact with vendors to ensure timely delivery and troubleshooting of IT products and services.

• Be available and flexible to work beyond regular working hours to resolve critical IT issues that may arise.
• Perform any other IT-related tasks or projects assigned by management or superior, as needed.

Requirements

• Proven experience in IT administration, system management, and network troubleshooting.
• Proficiency in server management, hardware configuration, and software testing.

• Strong problem-solving and communication skills.
• Ability to work under pressure and prioritize tasks efficiently.

• Willingness to work beyond regular hours when required.