Client Service Manager

Requirements:

Build and maintain strong relationships with existing and prospective clients. Manage client briefs from conception through execution and post-campaign evaluation. Coordinate internal teams to ensure the timely and quality delivery of all projects. Develop proposals, presentations, campaign plans and budgets. Identify new business opportunities and contribute to the agency’s growth. Monitor project timelines, profitability and client satisfaction. Provide strategic counsel to clients and recommend innovative marketing solutions. Ensure all campaigns are executed in line with clients’ objectives and the agency’s quality standards.

Requirements:

Bachelor’s degree in Marketing, Mass Communication, Business Administration, Advertising, Public Relations, Communications or a related field. A minimum of 4 years’ relevant experience in client service, account management or brand management within an advertising, marketing communications or integrated marketing communications agency. Relevant advertising or marketing communications agency experience is mandatory. Proven experience managing high-profile corporate accounts in at least one of the following sectors is mandatory: banking, FMCG, telecommunications, insurance or manufacturing. Proficiency in Microsoft Office Suite, including Word, Excel and PowerPoint. Familiarity with project management tools will be an added advantage. Professional certification, regulatory registration or membership of a relevant industry body, including ARCON, NIMN, CIM or a related professional institution, will be an added advantage.

Professional Attributes:

Demonstrated ability to develop and execute Integrated Marketing Communications campaigns, including ATL, BTL, digital, experiential and activation projects. Strong understanding of advertising processes, campaign planning, media execution, production and project management. Excellent client relationship management skills, with the ability to engage and influence senior stakeholders. Strong presentation, negotiation, proposal-writing and business communication skills. Experience coordinating cross-functional teams, including Creative, Strategy, Digital, Media, Production, Finance and Procurement. Ability to manage multiple projects simultaneously while delivering high-quality work within tight deadlines. Strong analytical, problem-solving and decision-making capabilities.

Core Competence:

Client Relationship Management   Strategic Thinking  Brand and Campaign Management  Project Management  Business Development and Revenue Growth  Budget and Financial Management  Stakeholder Management  Team Leadership and Collaboration  Excellent Written and Verbal Communication  Negotiation and Conflict Resolution  Time Management and Attention to Detail