Building & Community Manager

Your tasks

1. Guest & Tenant Operations

Manage check-ins and check-outs for short-stay guests and long-stay tenants. Respond to enquiries and guest messages on Airbnb, other booking platforms, WhatsApp Business and LINE. Communicate with guests directly, in person and by phone, as their main point of contact during their stay. Handle direct bookings, room availability and long-stay quotations in line with the owners' rate policy. Prepare and manage lease agreements and extensions for long-stay tenants. Resolve complaints and enforce house rules.

1. Team Leadership

Supervise housekeepers, security guards and the maintenance technician. Plan staff schedules, room turnovers and housekeeping quality checks.

1. Maintenance

Carry out regular inspections of rooms and common areas. Coordinate repairs and preventive maintenance; source and manage contractors. Liaise directly with suppliers, vendors and technicians on orders, deliveries and issues. Manage building systems issues, including Wi-Fi, TVs, door access and utilities.

1. Finance & Compliance

Collect rent, deposits and utility charges; follow up on late payments. Issue guest invoices and handle deposit refunds and deductions. Submit TM30 foreigner residence notifications on time. Maintain occupancy, collections and expense records in Excel; report to the owners.

Requirements

1. At least 2 years' experience in hotel, serviced apartment or property/building management.
2. Experience supervising a team of operational staff.
3. Fluent Thai and fluent English, both spoken and written.
4. Working knowledge of Airbnb and other booking platform extranets.
5. Comfortable using a laptop, Excel, Google Drive and Google Translate for records, reporting and daily work.
6. Confident using LINE and WhatsApp Business for guest and work communication.
7. Thai national, or foreign national already holding a valid Thai work permit.

Other

Independent Contractor Arrangement 6 days work Reports to: The owners (two directors) Direct reports to this position: Housekeepers, security guards, maintenance technician Working Conditions & Package Salary: THB 25,000–35,000 per month, based on experience. Allowance: Transport allowance. Medical: Medical reimbursement allowance of THB 10,000 per year. Working days: 6 days per week, including Thai public holidays. A substitute day off is given for each public holiday worked. Location: On site at Ekamai Suites, Sukhumvit 63 (Ekkamai 19). Employment type: Full-time, 1-year contract, renewable.